Key Responsibilities
Strategic Planning:
Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices.
Module Configuration and Customization:
Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems.
Stay abreast of ServiceNow updates and new features to leverage the latest capabilities for improved efficiency and user experience.
User Story Definition and Prioritization:
Work closely with business units to gather requirements and define user stories for enhancements and new features.
Prioritize backlog items based on business value, strategic goals, and user needs.
Cross-functional Collaboration:
Collaborate with cross-functional teams, including IT, HR, and other business units, to ensure the ServiceNow platform meets diverse needs.
Function as a liaison between technical teams and end-users to facilitate effective communication and understanding.
Change Management:
Implement effective change management strategies to ensure smooth adoption of new features and processes.
Provide training and documentation for end-users to maximize platform utilization.
Release Planning and Execution:
Plan and manage product releases, coordinating with development, testing, and deployment teams.
Monitor release progress and resolve any roadblocks or issues that arise during implementation.
User Acceptance Testing (UAT):
Define clear acceptance criteria for user stories and work closely with ServiceNow teams to ensure comprehensive testing.
Coordinate and support user acceptance testing, gathering feedback and ensuring the solution meets business needs.
Continuous Improvement:
Proactively identify opportunities for process improvements, user experience enhancements, and efficiency gains.
Stay up to date with ServiceNow platform capabilities and industry best practices.
Stakeholder Engagement and Communication:
Communicate project statuses, updates, and progress to stakeholders at various levels of the organization.
Address questions, concerns, and feedback to ensure alignment and transparency.
Vendor Management:
Manage relationships with ServiceNow vendors and stay informed about platform updates, releases, and best practices.
Evaluate and recommend third-party applications or integrations to enhance the platform.
Required Skills & Qualifications:
Technical Expertise:
Experience Required:
- 10-14 years of total ServiceNow experience with 4 + years of experience as Product Owner/Function consultant in ITSM module
- Service Now Scripting experience – JavaScript, Angular JX, Jelly, XML, etc.
- Experience in implementation of workflows, flow designer, script includes, client scripts, policies, etc.
- Design and implement ITSM Modules in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal.
- Experienced in Service Now SOAP and REST Integration
- Experience with Agile/Scrum methodologies.
Certifications
ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist (CIS) in ITSM
ITIL 4 Practitioner /Advanced Certifications
Preferred Qualifications:
- Experience securing large-scale ServiceNow implementations in regulated industries (finance, healthcare, government).
- Strong problem-solving, analytical, and communication skills to interact with technical and non-technical stakeholders.
- Knowledge of HRSD, Sec Ops and other modules
Location: Hyderabad
Timings: 2 PM till 10:30 PM(IST)
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Timings
India Business Unit
Job Family Group
Top Skills
What We Do
Ameriprise Financial has helped millions of clients feel confident about their financial futures for more than 125 years. Our network of approximately 10,000 financial advisors* delivers personalized financial advice to help clients reach their goals.
We believe that with the right advisor, the right advice, and the right firm, life can be brilliant.
Ameriprise has corporate locations throughout the U.S. and across the globe, and advisor offices in all 50 states.
Learn how you can build your career at Ameriprise Financial.
*Ameriprise Financial Q2 2020 Statistical Supplement
All content on this page is provided for informational purposes only and should not be used as the sole basis for investment decisions. Ameriprise Financial cannot guarantee future financial results. Investment products are not federally or FDIC insured, are not deposits or obligations of, or guaranteed by, any financial institution, and involve investment risks including possible loss of the entire amount invested.
By clicking on a hyperlink, you may be directed to a non-Ameriprise website. Be aware that the linked site will be subject to rules, regulation, and privacy and security provisions that are separate, and may differ, from Ameriprise Financial.
Investment advisory products and services are made available through Ameriprise Financial Services, LLC., a registered investment adviser.
