At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
The Principal IT Program Management will perform program management and business systems analysis, for a range of IT projects within the Corporate IT portfolio.
The role includes:
- Daily program management throughout the program life cycle;
- Defining the program governance (controls);
- Planning the overall program and monitoring the progress;
- Managing the program’s budget;
- Managing risks and issues and taking corrective measurements;
- Coordinating the projects and their interdependencies;
- Managing and utilizing resources across projects;
- Managing stakeholders’ communication;
- Aligning the deliverables (outputs) to the program’s “outcome” with the aid of the business change manager; and
- Managing the main program documentations such as the program initiation document.
- Provides effective leadership in project implementation
- Initiates, plans, and executes projects while controlling the project lifecycle process to ensure timely delivery of quality solutions and accurate documentation of project activities
- Manages projects across onshore and offshore teams
- Works closely in collaboration with various IT towers and lines of business to ensure harmonious cooperation in on-time and on-budget project delivery
- Supports business partners in resolving IT operational concerns
ESSENTIAL JOB FUNCTIONS
Takes a leadership role in program execution, and takes responsibility for overall program delivery Works with all stakeholders to drive project success, resolve conflicts, and solve problems Drives the project throughout the life cycle establishing project direction, aligning project resources to achieve goals and ensuring established timelines are met Uses project management tools to maintain project status, including risk and issue tracking, financials, forecasts, staffing, etc. Creates and maintains project documentation, including management of project change control Defines, understands, documents, and communicates the objectives, technical scope, and detailed requirements of the project.
FUNCTIONAL JOB COMPETENCIES
- Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and clearly communicates to project participants; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Integrity & Trust: Widely trusted by project participants and stakeholders; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
- Written Communications: Writes clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
- Presentation Skills: Effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports, and bosses; effective both inside and outside the organization, on both controversial and non-controversial topics; commands attention and can manage group process during the presentation; can change tactics midstream when something isn’t working.
- Problem Solving: Uses rigorous logic and applies quantitative methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; expert in the use of quantitative analysis to identify risks requiring escalation; looks beyond the obvious and doesn’t stop at the first answers.
- Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time.
- Process Design: Good at analyzing and documenting current state and future state business process diagrams; understands how to separate and combine tasks into efficient future state workflow; understands and knows how to identify and use gap analysis techniques to derive solutions and define analysis work steps and timelines.
- Negotiating: Can skillfully negotiate solutions in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
- Innovation Management: Good at bringing together the creative ideas of others to mobilize effective solutions; optimize team performance
- Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
- Ethics & Values: Promotes an appropriate and effective set of core values and beliefs during both good and bad times; act in line with those values; regards the right values and disapproves of others; practices what he/she preaches.
- Composure: Cool under pressure; does not become defensive or irritated when times are tough; mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
- Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
EDUCATION / EXPERIENCE REQUIREMENTS
- Minimum 10 years professional experience as a project manager, 5 years of which leading programs with multiple operational and development projects. Previous experience in Mortgage Originations, Servicing – Performing Assets, Servicing – Default, and/or Reverse is preferred
- Graduation from a 4-year college or university with major course work in a discipline related to the requirements of the position. Will consider the equivalent combination of job experience and education that demonstrates the ability to perform the essential functions of this job
- Proficient in MS Office Suite, and SQL data analysis and programming interpretation
- PgMP and/or PMP certification strongly preferred
- 3+ years' Azure and/or GCP experience in a program delivery role.
- Expertise in cloud service delivery models.
- Certified Solutions Architect from major cloud provider (Azure, GCP, AWS)
- Agile Certification
- ITIL Certification
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022669
Job Category:
Project Management
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
