Job Overview:
As a part of the Global Application Management and Support (GAMS) team, this individual will be responsible to lead the management and optimization of JD Edwards Platform. With this role we are looking to add a leader that will provide a techno-functional support to the team and will liaise with cross-functional teams, to ensure successful support services delivery at McDermott. The successful candidate will possess a strong background in JDE modules and a deep understanding of business processes. This role requires strategic thinking, leadership for a globally spread support team.
ResponsibilitiesKey Tasks and Responsibilities:
- Lead and manage a team of JDE support engineers (Level 2 support and Level 3) in offshore model.
- This team is responsible to provide functional and technical support to ERP (Purchasing/Supply Chain/Manufacturing/Project Management/Financials) users across the multiple locations.
- Understand, manage and oversee all the integration to/from the JDE platform to various systems, including 3rd Party systems, and have a strong ownership of the data flow.
- Foster a collaborative and supportive team environment focused on delivering high-quality support services.
- Oversee the resolution of incidents related to JDE/One World applications, ensuring timely response, escalation, and resolution according to established SLAs / KPIs.
- Lead the Release Management and Monthly Patching.
- Lead the change management efforts, including training and communication plans, to ensure smooth adoption of new processes and features.
- Provide expert guidance on JDE best practices, instance management and license management.
- Conduct regular system audits and perform maintenance activities to ensure system performance and data integrity.
- Liase with other support leads to troubleshoot integration issues including Boomi Cloud support team.
- Manage relationships with Oracle and third-party vendors to escalate critical issues, request support.
- Continuously evaluate and improve support systems, procedures, and workflows to enhance service delivery efficiency and effectiveness.
- Identify opportunities for automation, standardization, and optimization to streamline support operations and improve customer satisfaction.
- Work with multiple teams to determine necessary activities to deliver projects throughout the given service line or function successfully.
Essential Qualifications and Education:
- 10+ years of experience in IT Support Services Delivery and working on JD Edwards (OneWorld & EnterpriseOne)
- Should have a Bachelor’s in Computer Science, Information Systems, Business Administration, or a related field. Master's degree is a plus.
- 8+ years of experience in Oracle Fusion applications support, with at least two years in a leadership or managerial role.
- Advanced knowledge of JDE modules -Sales, Procurement, Manufacturing, Finance
- Hands-on exposure on Security model, Report design and build
- Advanced knowledge of technical modules, debugging methods and infrastructure (Oracle Backend is a plus).
- Strong technical expertise in developing Applications (using RPG, CL, Embedded SQL), troubleshooting, and performance tuning.
- Knowledge of Hubble, Vertex and QSoft is required.
- Strong written and verbal communication and presentation skills. Proficiency with Professional MS Office tools.
- Excellent relationship-building and interpersonal skills, including cross-cultural competence.
- Excellent leadership and team management skills, with the ability to motivate and lead a high-performing support team.
- Effective communication and interpersonal skills, with the ability to interact confidently with stakeholders at all levels of the organization.
- Awareness of IT Controls (General Controls, SOX, ISO).
- Knowledge of ITIL/ITSM process and/or certifications with ITIL v2, 3 or 4
- Aware of SDLC Processes and Agile Methodologies.
#Dice
About UsFor more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.
What We Do
McDermott is a premier, fully-integrated provider of engineering and construction solutions to the energy industry. Our customers trust our technology-driven approach to design and build infrastructure solutions to responsibly transport and transform oil and gas into the products the world needs today. From concept to commissioning, our expertise and comprehensive solutions deliver certainty, innovation and added value to energy projects around the world. It is called the “One McDermott Way.” Operating in over 54 countries, McDermott’s locally-focused and globally-integrated resources include approximately 40,000 employees, a diversified fleet of specialty marine construction vessels and fabrication facilities around the world. To learn more, visit www.mcdermott.com.
