At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Description Summary:
Investor Initiatives is responsible for tracking, reporting, and driving the implementation and enhancement of investor technology solutions, ensuring timely and successful project delivery. This role requires strong technical knowledge, excellent communication skills, and the ability to manage multiple stakeholders. The successful candidate will work closely with internal teams, investors, and management to ensure seamless integration and effective communication throughout the implementation process.
ESSENTIAL JOB FUNCTIONS
• Liaise with Investors: Serve as the primary point of contact for investors, providing regular updates back to leadership on pending investor initiatives, addressing concerns and questions, and ensuring that clear and accurate messaging is delivered to investors and executive leadership.
• Coordinate with Internal Teams: Collaborate with internal teams, including IT, Operations, and Client Delivery Team, to ensure effective communication and alignment on project requirements, timelines, and deliverables.
• Develop and Maintain Initiative Documentation: Create and maintain documentation, including delivery tracking, status reports, and meeting minutes, to ensure transparency and accountability throughout the implementation process.
• Track and Manage Implementation Status: Monitor and report on the status of external investor technology implementations and enhancements, identifying and escalating any issues or roadblocks that may impact related timelines or deliverables.
• Identify and Mitigate Risks: Proactively identify and mitigate risks associated with technology implementations, enhancements, and prioritization working closely with internal and external parties to develop and implement mitigation strategies as needed.
KNOWLEDGE, SKILLS, ABILITIES
- Bachelor's degree or experience equivalent required
- 5+ years’ experience Mortgage Servicing Experience required
- Technology product implementation experience and Project Management as it pertains to technology product implementation experience required
- Investor Relations experience required
- Proficiency with MS Office with emphasis on MS Word, Excel, and PowerPoint
- Clear and professional verbal and written communication skills both internally and externally.
- Effectively present accurate information to varying audiences.
- Demonstrated ability to work autonomously to perform required work assignments
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023266
Job Category:
Servicing
Primary Location City:
Dallas
Primary Location Region:
Texas
Primary Location Postal Code:
75019
Primary Location Country:
United States of America
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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