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Atlassian provides tools to help every team unleash their full potential.
The Role
Leads complex enterprise implementations across APAC by translating business needs into solution designs, configuring Atlassian Cloud products, managing integrations and migrations, guiding testing and launch, and advising customer executives. Coordinates consultants, customers, and partners; mentors peers; establishes technical standards; manages delivery risks and scope; develops reusable implementation practices; and explores governed uses of Atlassian AI, Rovo, and automation. Travel may reach 30% domestically and internationally.
Summary Generated by Built In
Sales | Sydney, Australia | Melbourne, Australia | Brisbane, Australia | Remote, Remote
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
About the role
Atlassian's Implementation Services team helps enterprise customers turn ambitious plans into working solutions. We take on complex, high-impact implementations directly and work with partners to scale delivery. Our goal is to help customers get value sooner with solutions that are right by design, ready on day one and built to last.
As a Principal Implementation Architect, you'll be a hands-on technical leader for customer implementations across APAC. You'll translate business outcomes into practical solution designs, configure Atlassian Cloud products and integrations, guide delivery through launch, and help customers adopt what we build. This is an individual contributor role: you'll lead technical work and coach others without directly managing a team. You'll work closely with customer stakeholders, Engagement Managers, Implementation Project Managers, Advisory Services colleagues and delivery partners.
What you'll do
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Your background
Preferred qualifications
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
About the role
Atlassian's Implementation Services team helps enterprise customers turn ambitious plans into working solutions. We take on complex, high-impact implementations directly and work with partners to scale delivery. Our goal is to help customers get value sooner with solutions that are right by design, ready on day one and built to last.
As a Principal Implementation Architect, you'll be a hands-on technical leader for customer implementations across APAC. You'll translate business outcomes into practical solution designs, configure Atlassian Cloud products and integrations, guide delivery through launch, and help customers adopt what we build. This is an individual contributor role: you'll lead technical work and coach others without directly managing a team. You'll work closely with customer stakeholders, Engagement Managers, Implementation Project Managers, Advisory Services colleagues and delivery partners.
What you'll do
- Architect and implement customer solutions. Lead solution discovery, translate requirements into an implementation plan, make and explain design trade-offs, and configure Atlassian solutions in the customer environment. Balance usable day-one outcomes with maintainability, security and future growth.
- Own the technical path to launch. Guide integration, data and migration considerations, testing, cutover and handover. Surface risks early and work with delivery leads and customer teams to resolve them within the agreed scope.
- Deliver across the Atlassian platform. Apply your expertise across Atlassian Cloud products and capabilities to solve complex customer challenges. This may include Jira, Confluence and Jira Service Management, as well as other product areas depending on customer needs, while bringing in specialists where needed.
- Lead through collaboration. Coordinate technical work across implementation consultants, customer teams and partners; review solution designs, mentor peers and communicate decisions clearly to both technical and business stakeholders.
- Set technical direction. Establish quality standards across multiple concurrent engagements and act as a trusted technical advisor to customer executives.
- Make delivery repeatable. Adapt standard implementation offerings and playbooks to customer needs, document reusable patterns and feed lessons back into the team's methods and assets.
- Explore responsible AI-enabled delivery. Identify appropriate ways to use Atlassian AI, Rovo and automation to accelerate implementation or improve customer workflows, with attention to governance and real-world value.
- Travel to support delivery. Spend up to 30% of your time traveling domestically, and in some cases internationally in the region for customer workshops, key delivery milestones and internal events.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Your background
- At least 10 years of experience in enterprise SaaS implementation, solution architecture or technical consulting, including at least seven years of hands-on customer-facing implementation and delivery.
- A track record of personally configuring and launching enterprise software solutions, not only defining architecture or advising from a distance.
- Experience turning ambiguous business needs into sound designs, implementation plans, documented decisions and working outcomes for complex stakeholders.
- Practical understanding of Atlassian Cloud or comparable enterprise platforms, APIs and integrations, identity and access considerations, data migration, testing and production readiness.
- Ability to lead technical delivery across disciplines, influence without formal authority and explain trade-offs to customer sponsors, administrators and delivery teams.
- Comfort working against a statement of work, managing technical risks and scope with an engagement lead, and creating reusable guidance as you deliver.
Preferred qualifications
- Hands-on implementation or administration experience with Atlassian Cloud products such as Jira, Confluence, Jira Service Management and Focus; relevant Atlassian certifications are welcome.
- Experience with enterprise service management, software delivery, work management or cloud transformation, including complex integrations or migrations.
- Experience designing AI-enabled workflows or using Rovo, automation or agents in delivery, with appropriate security and governance practices.
- Experience partnering with systems integrators or other delivery partners on enterprise implementations.
- Program or project management experience on multi-workstream enterprise implementations.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit
Skills Required
- At least 10 years of experience in enterprise SaaS implementation, solution architecture, or technical consulting.
- At least seven years of hands-on, customer-facing implementation and delivery experience.
- Track record of personally configuring and launching enterprise software solutions.
- Experience translating ambiguous business needs into designs, implementation plans, documented decisions, and working outcomes.
- Practical understanding of Atlassian Cloud or comparable enterprise platforms, APIs, integrations, identity and access, data migration, testing, and production readiness.
- Ability to lead technical delivery across disciplines and influence without formal authority.
- Ability to explain technical trade-offs to customer sponsors, administrators, and delivery teams.
- Experience working against a statement of work and managing technical risks and scope.
- Ability to create reusable implementation guidance and assets.
- Hands-on implementation or administration experience with Atlassian Cloud products including Jira, Confluence, Jira Service Management, and Focus.
- Relevant Atlassian certifications.
- Experience with enterprise service management, software delivery, work management, or cloud transformation.
- Experience with complex integrations or migrations.
- Experience designing AI-enabled workflows or using Rovo, automation, or agents with security and governance practices.
- Experience partnering with systems integrators or delivery partners.
- Program or project management experience on multi-workstream enterprise implementations.
What the Team is Saying
Tiffany
Engineering Senior Associate, United States
Gautam
Software Engineer, United States
Tygrr
Product Manager, United States
Ashleigh
Frontend Engineer, United States
Jensen
Senior Frontend Software Engineer, United States
Javier
Senior Solutions Engineer, United States
Atlassian Compensation & Benefits Highlights
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Parental & Family Support — Parental support is highlighted through generous paid leave for birthing and non-birthing parents, plus fertility, adoption, and surrogacy benefits. Family-building coverage also includes IVF and fertility preservation.
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Healthcare Strength — Healthcare is described as comprehensive, spanning medical, dental, vision, disability and life insurance, HSA/FSA access, and extensive mental-health resources. Support includes counseling and crisis services.
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Retirement Support — Retirement benefits are noted as a standout feature in the U.S., including a company 401(k) match with immediate vesting. This structure supports long-term savings as part of total compensation.
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The Company
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
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Employees work remotely.
Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.
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