At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
The Principal II, Talent and Organisational Development (OD) will be responsible for the design, development, and implementation of corporate training programs, policies, and procedures. Working across multiple work groups, this role will collaborate with business leaders and HR business partners to create effective solutions to grow organisational and leadership capability in areas such as: employee engagement, performance management, coaching, leadership and career development.
Responsibilities:
- Execute the talent and organisational development strategy through the design, development, and implementation of solutions using a blend of classroom, experiential, virtual, eLearning, and self-service learning delivery and other innovative practices
- Provide a broad range of consultative services to business leaders related to employee engagement, team development, performance management, leadership and career development.
- Measure and track the effectiveness of talent and organisational development programs/processes and operations training.
- Provide vendor management and build relationships with external providers of talent and organisational development services.
Required Qualifications, Skills and Abilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer Orientation – Gains credibility and builds partnerships with business leaders, HR business partners, peers and others. Clearly expresses ideas; comprehends and processes information with perceptual objectivity. Probes to discover underlying business/talent needs and matches available or customized solutions to those needs.
- Problem Solving / Decision Making – Anticipates and responds effectively to change. Identifies problems, considers alternatives, determines appropriate solutions and takes action.
- Critical and Analytical Thinking – Analyzes data, recognizes patterns, and makes appropriate conclusions to diagnose situations. Simplifies, clarifies difficult material. Generates new ideas and approaches to meet client or business needs.
- Achievement Orientation – Possesses a concern for working well or for competing against a standard of excellence. Focuses on achieving results and continuous improvement.
- Instructional Design Skills – Consistently uses an instructional design model (e.g. ADDIE, SAM) to design and develop learning solutions. Designs solutions that are practical for the business environment; understands the issues and challenges of the business and adapts the design process to meet these needs
- Communication – Communicate effectively with all levels of employees by e-mail, verbally - one-on-one and group settings
- Project Management – Demonstrates the ability to work on multiple large-scale projects as a project leader or as the subject matter expert
Education and Experience:
- Bachelor’s Degree or 5 years of experience in OD, Learning and Development, or Human Resources; last 2 years at a senior specialist or “working” manager level (with strategic and tactical responsibilities)
- Strong knowledge of leadership development, organisational development, performance management, change management, culture development, and employee engagement
- Hands-on instructional design experience in the last two years
- Facilitated learning in a large group setting in the last year
- Certifications - in various relevant programs and assessment instruments, preferred
Measures of Success:
- Achieves results (the right way) in a fast paced, changing environment
- Handles multiple responsibilities concurrently, including multiple large-scale initiatives/projects
- Demonstrates technical ability in using OD, and instructional design tools and methodologies
- Takes a systems approach to all assignments
- Demonstrates effective communication skills with all levels of leadership
- Influences and gains credibility and commitment at all levels of leadership
- Takes complex theories, principles, and practices and translates them so they are practically applied
- Uses a structured approach to solve complex problems
Has a strong sense of self and demonstrates self-management
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022508
Job Category:
Human Resources
Primary Location City:
Bengaluru
Primary Location Region:
Karnataka
Primary Location Postal Code:
560064
Primary Location Country:
India
Additional Posting Location(s):
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
