Principal, Supply Chain Management-CT

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

What You Will Do 

• Develop & Monitor comprehensive performance dashboard of lead indicators for FC
• Assess service risks and deploy levers to avoid or mitigate to deliver best-in-class customer experience (speed and reliability)
• Build and update playbooks to deliver service recovery with changing scenarios and scaling business for internal and external supply chain / business events
• Program manage with cross functional stakeholders to problem solve major issues
• Anchor all major peak events, track readiness across assets and manage event performance on service, speed and cost
• Automation of Control tower monitoring and recovery lever execution at scale (Cockpit)
• Contribute to core product design and upgrades to improve supply chain reliability/speed
• Develop improvement road map for Service metrics like OOS, NYS, ExSD, CPT miss etc.
• Deploy Predictive Analytics and Set Processes for effective management of CT operations 
• Support in national fulfilment center network design, optimal throughput calculation and load balancing between the fulfilment centers
• Conduct review of fulfilment center operational process and identify ways to boost productivity by optimizing manpower and reducing process lead time
• Communicate with leadership on areas that can be improved within the organization and provide advice on how to improve

Essential Qualifications: 

• 8+ years of work experience in logistics, manufacturing, production management, distribution management, business analysis or any similar area
• In supply chain management, Logistics, Engineering, Operations Research or equivalent area preferred
• Business Fluent English Skill
• Resume in English is required

Preferred Qualifications:

• Experience with process management and improvement
• Anyone with reporting experience using Tableau, Power BI, etc.
• Anyone with SQL knowledge
• Those who are proficient in MS Office
• A person with a high level of understanding of E-commerce or logistics services in general
• Those with a bachelor's or master's degree in industrial engineering

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​