At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people-paving the way for smarter decisions and greater impact.
Headquartered just outside of Boston, Massachusetts, Definitive Healthcare operates across North America, Europe, and India, supporting a growing global client base of more than 2,400 customers since our founding in 2011.
We're also a great place to work. In 2024 and 2025, we earned multiple workplace honors, including Built In's 100 Best Places to Work in Boston (both years), a Stevie Bronze Award for Great Employers, and recognition as a Great Place to Work in India.
We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.
The Principal HR Operations Lead is a senior individual contributor who leads high-impact HR Operations programs, governance, and operating mechanisms. This role translates direction into actionable operational roadmaps, builds scalable processes, and ensures strong service delivery controls across HR operations domains including benefits, immigration, LOA/ADA, and HR compliance reporting.
What You'll Do
- Lead implementation of HR Operations priorities and programs aligned with the company strategy and business needs
- Own process governance for key HR operational workflows: SOPs, controls, escalation paths, RACI, documentation standards
- Lead cross-functional operational initiatives across HR, Finance/Payroll, Legal, and external vendors
- Manage operational performance metrics (cycle time, error rate, case drivers, compliance evidence completeness) and recommend improvements
- Develop enablement materials: process maps, training guides, employee/manager communications, team playbooks
- Serve as escalation point for high-risk issues involving compliance, employee relations risk, or regulatory complexity (in coordination with HR leaders)
- Partner with Finance/Payroll on HR-owned decisions for earnings/deduction codes and related operational impacts
- Support scalable global HR operations delivery models, partnering effectively with India and Sweden HR teams on local execution
What You'll Need
- Bachelor's degree required or equivalent experience (Master's preferred)
- 10+ years progressive HR operations experience, with demonstrated transformation leadership
- Advanced expertise in HR service delivery, operational controls, and scalable process design
- Strong cross-functional influence and ability to operate with executive stakeholders
- Strong systems orientation; ADP expertise strongly preferred
Preferred Qualifications
- Program/Change leadership credentials (PMP, Prosci, Lean/Six Sigma)
- Experience leading HR shared services or service delivery transformation efforts
- Experience working in SaaS and/or data-driven environments
Compensation and Benefits
The salary range for this position is $121,000-$174,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.
Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company's 401(k) plan with employer contribution.
Why we love Definitive, and why you will too!
- Industry leading products
- Work hard, and have fun doing it
- Incredibly fast growth means limitless opportunity
- Flexible and dynamic culture
- Work alongside some of the most talented and dedicated teammates
- Definitive Cares, our community service group, gives all of us a chance to give back
- Competitive benefits package including great healthcare benefits and a 401(k) match
What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.
Please note: All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators using an @definitivehc.com email address. We do not advertise open roles on Facebook and will never request money transfers or ask candidates to purchase equipment with a promise of reimbursement. If you receive any suspicious communication, please contact [email protected] to verify your status in the application process.
Top Skills
What We Do
We’re a healthcare technology company that provides industry-leading intelligence on the healthcare provider market. Why do we do it? Because understanding provider landscapes, identifying opportunities, and reaching the right points of contact can be difficult to do in a constantly changing market. But it doesn’t have to be. Our comprehensive data platform reduces market complexity and streamlines physician and facility insights. Our experienced team is here to help your organization turn those insights into acceleration—whether it’s advancing your go-to-market strategy or closing a new deal. As a B2B SaaS company, we make healthcare actionable and accessible for our industry partners. How do we do it? We collect proprietary research, secondary research, and third-party data and organize all of this into a searchable, user-friendly platform. Since 2011, we’ve partnered with 9 of the top 10 pharmaceutical, biotechnology, and medical device companies. In that same period, we’ve also partnered with 7 of the top 10 healthcare IT firms and over 2,500 of the top healthcare providers, healthcare staffing companies, and consulting firms.
Why Work With Us
We will never stop improving the product we’ve worked so hard to develop for our customers. We’re thinking beyond simply providing more information; we’re building a solution designed to help users derive insights so their businesses can operate at a rapid pace. We are a collaborative and high energy environment with tons of opportunity for growth.
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Definitive Healthcare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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