Principal Systems Operations Manager

Reposted 9 Days Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
115K-165K Annually
Senior level
Machine Learning • Productivity • Sales • Software
We grow revenue, drive innovation & efficient growth, & make customer-facing reps wildly productive
The Role
The Principal GTM Systems Manager will oversee the revenue tech stack, ensuring reliability and optimization while supporting cross-functional initiatives and new project implementations within revenue operations.
Summary Generated by Built In
About Outreach
 
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. 

Your Daily Adventures Will Include:

    • Own administration, configuration, and health of core revenue systems (e.g., CRM, sales engagement, CPQ, data tools). 

    • Translate revenue process requirements into system workflows, automation, and integrations. 

    • Partner with Sales, Marketing, CS, and Finance to support go‑to‑market initiatives and system changes. 

    • Ensure data quality, system governance, access controls, and compliance with RevOps standards. 

    • Manage system incidents, releases, testing, and change management. 

    • Support reporting, dashboards, and operational insights by ensuring system accuracy and consistency. 

    • Evaluate and implement new tools to improve revenue efficiency and scales 

    • Support budget and renewal tracking  

    • Implement new quote system: lead requirements gathering, process design & optimization with cross functional team, implementation and support with systems team, rollout and enablement support, monitor adoption. 

    • Act as a primary interface between the business and Business Systems teams, ensuring requirements, priorities, and field context are well understood 

    • Lead design and orchestration of systems, data flows, and signals that power AI-driven sales plays, automation, and insights 

Our Vision of You:

    • 8–10+ years of experience in Sales Operations, Revenue Operations, or GTM Business Systems in a SaaS environment 

    • Strong experience owning business processes and requirements across Quote-to-Cash and CPQ initiatives; migration experience is a plus 

    • Demonstrated ability to drive cross-functional alignment with Sales, Finance, Deal Desk, and Order Management 

    • Deep Salesforce experience; CPQ exposure strongly preferred 

    • Experience designing or supporting GTM system orchestration and AI-enabled sales plays, automation, and insights 

    • Hands-on experience administering enablement systems and collaborating with Enablement teams on governance and adoption 

    • Required Experience with salesforce, CPQ or RCA and preferred with Enablement, LMS (learning management system), contract management system 

    • Excellent analytical, documentation, communication, and stakeholder management skills 

    • Comfort operating in fast-moving, ambiguous environments with a bias toward clarity and execution 

    • Bachelor’s degree in Business, Information Systems, or a related field 

Why You’ll Love It Here
 
• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military
 
Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
 
Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Skills Required

  • 8-10+ years of experience in Sales Operations, Revenue Operations, or GTM Business Systems in a SaaS environment
  • Strong experience owning business processes and requirements across Quote-to-Cash and CPQ initiatives
  • Deep Salesforce experience; CPQ exposure strongly preferred
  • Experience designing or supporting GTM system orchestration and AI-enabled sales plays, automation, and insights
  • Hands-on experience administering enablement systems and collaborating with Enablement teams on governance and adoption
  • Bachelor's degree in Business, Information Systems, or a related field

Outreach Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.

  • Parental & Family Support Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
  • Healthcare Strength Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
  • Equity Value & Accessibility Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.

Outreach Insights

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The Company
HQ: Seattle, WA
1,155 Employees
Year Founded: 2014

What We Do

Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.

Why Work With Us

We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.

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