We are seeking a results-oriented Principal GTM Systems Manager to join the Revenue Operations organization at Outreach. This strategic, hands-on individual contributor role sits at the intersection of Sales, Finance, Deal Desk, Order Management, Enablement, and Business Systems, and is responsible for translating GTM strategy into scalable processes and well-orchestrated systems.
The Principal GTM Systems Manager role is highly hands-on and owns execution of the day‑to‑day reliability, optimization, and scalability of the revenue tech stack. This role ensures that sales and customer success operate seamlessly to support efficient revenue execution, accurate reporting, and strong rep productivity.
This role is also accountable for leading the delivery of new project identified as key priorities for the revenue operations such as the implementation of a new quoting system, the implementation and improvement of data flows and signals that are powering AI GTM plays.
This role requires the ability to architect, orchestrate systems, data flows, automation, and optimize the GTM tech stack. In close partnership with Enablement, you will help ensure enablement tooling, and workflows reinforce the intended sales motions and are governed for adoption, quality, and scale.
Location: We're open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).
Your Daily Adventures Will Include:
Own administration, configuration, and health of core revenue systems (e.g., CRM, sales engagement, CPQ, data tools).
Translate revenue process requirements into system workflows, automation, and integrations.
Partner with Sales, Marketing, CS, and Finance to support go‑to‑market initiatives and system changes.
Ensure data quality, system governance, access controls, and compliance with RevOps standards.
Manage system incidents, releases, testing, and change management.
Support reporting, dashboards, and operational insights by ensuring system accuracy and consistency.
Evaluate and implement new tools to improve revenue efficiency and scales
Support budget and renewal tracking
Implement new quote system: lead requirements gathering, process design & optimization with cross functional team, implementation and support with systems team, rollout and enablement support, monitor adoption.
Act as a primary interface between the business and Business Systems teams, ensuring requirements, priorities, and field context are well understood
Lead design and orchestration of systems, data flows, and signals that power AI-driven sales plays, automation, and insights
Our Vision of You:
8–10+ years of experience in Sales Operations, Revenue Operations, or GTM Business Systems in a SaaS environment
Strong experience owning business processes and requirements across Quote-to-Cash and CPQ initiatives; migration experience is a plus
Demonstrated ability to drive cross-functional alignment with Sales, Finance, Deal Desk, and Order Management
Deep Salesforce experience; CPQ exposure strongly preferred
Experience designing or supporting GTM system orchestration and AI-enabled sales plays, automation, and insights
Hands-on experience administering enablement systems and collaborating with Enablement teams on governance and adoption
Required Experience with salesforce, CPQ or RCA and preferred with Enablement, LMS (learning management system), contract management system
Excellent analytical, documentation, communication, and stakeholder management skills
Comfort operating in fast-moving, ambiguous environments with a bias toward clarity and execution
Bachelor’s degree in Business, Information Systems, or a related field
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Outreach Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Outreach and has not been reviewed or approved by Outreach.
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Parental & Family Support — Parental leave is described as unusually generous, including extended leave and distinctive transition support such as a paid night nurse option and food delivery. Family-oriented benefits are repeatedly positioned as a standout part of the overall package.
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with the employer covering a majority of premiums in many cases. Mental health support and an EAP for confidential counseling are also included as part of the health offering.
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Equity Value & Accessibility — Equity (stock options/RSUs) is commonly included as part of total compensation and is framed as a meaningful component of rewards. For some roles, equity is viewed as a notable source of upside that complements cash compensation.
Outreach Insights
What We Do
Outreach is the number one sales engagement platform. Using advanced machine learning and AI to automate and prioritize customer touchpoints, Outreach dramatically increases sales reps' effectiveness and ability to drive smarter, more insightful engagement with their customers. We're on a mission to make every customer-facing rep wildly productive.
Why Work With Us
We balance explosive growth with unwavering values. We believe in agility, but we don't compromise on high standards or delivering the best quality. Everyone truly wants to do the right thing. At Outreach, you are not only permitted to own your business, but expected to. If you're excited by ownership, you'll fit right in. You will never be bored.
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