Principal Functional Architect

About the Role
As a Principal Functional Architect, you will work closely with key customers to help them achieve the full value of Amadeus solutions. Your focus will be on enabling successful solution adoption, ensuring ongoing engagement, and supporting account growth in a collaborative, customer-focused way.

• Partner with customers to understand their goals and build tailored success plans.

• Collaborate with internal teams to ensure smooth implementation and excellent customer experience.

• Monitor adoption and performance metrics, sharing actionable insights and solutions.

• Conduct regular business reviews to discuss progress, outcomes, and enhancement opportunities.

• Provide support in addressing technical issues by coordinating with subject matter experts.

• Engage proactively with customers post-implementation to drive continued value.

• Support renewal planning and identify opportunities for additional solutions that benefit customer goals.

• Strong understanding of technology solutions and ability to explain complex concepts in simple terms.

• Excellent communication skills for interacting with diverse stakeholders.

• Ability to work independently and coordinate cross-functional teams effectively.

• Experience in customer relationship management or similar roles.

• Problem-solving mindset with a focus on driving positive outcomes for customers.

• Proficient in Mandarin and English communication

What we can offer you
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.