Principal Field Application Engineer - Datacenter

Job Overview
Arm is seeking a Principal Field Application Engineer - Datacenter to drive server SoC adoption by working hands-on with end-customer engineering teams. This is a deeply technical, customer-facing role passionate about system bring-up, software enablement, interface integration, and performance optimization on Arm-based server SoCs and platforms.
You'll work at the intersection of hardware, software, and systems workflows, helping customers optimize workloads on Arm-based servers and infrastructure platforms.
In this role, you will act as the technical link connecting Arm's internal architecture, product, and software teams with customer engineering groups. You will assist customers in assessing, adopting, and deploying Arm-based server SoCs by offering comprehensive technical mentorship across hardware, firmware, OS, and workload performance.
You will collaborate directly with customer architects, platform engineers, firmware teams, OS/kernel teams, and performance engineers to assist with demoing, evaluation, qualification, and large-scale deployment of Arm-based server systems.
This role is highly customer-facing, hands-on, and centered on delivering meaningful results.
Key Responsibilities

• Act as the main technical contact between Arm and end customers assessing or implementing Arm-based server SoCs.
• Assist customers in the bring-up, evaluation, and production deployment of Arm-based server platforms.
• Provide technical mentorship across system architecture, SoC integration, firmware, boot flows, and Linux enablement.
• Assist customers with performance analysis, benchmarking, and workload optimization on Arm server platforms.
• Assist with TCO analysis based on customer configurations.
• Experience in prioritizing issues at customer site and engaging with core engineering teams to drive resolution.
• Drive proof-of-concept (PoC) engagements to demonstrate performance, efficiency, and total cost of ownership benefits of Arm-based servers.
• Capture customer feedback and requirements, and relay insights to Arm product, architecture, and ecosystem teams.
• Develop and deliver technical documentation, guidelines, and customer-specific enablement materials.
• Deliver technical presentations, workshops, and training sessions to customer engineering teams and decision-makers.
• Support competitive analysis and positioning to help customers understand Arm's differentiation in the server SoC landscape.

Who You Are

• A technically strong engineer who enjoys working directly with customers and influencing platform adoption.
• Comfortable discussing system-level architecture and diving deep into low-level technical details when needed.
• Experienced in guiding customers through evaluation and deployment of complex infrastructure technologies.
• Clear communicator who can translate complex technical concepts into actionable mentorship for diverse audiences.

Required Qualifications

• Bachelor's degree or equivalent experience in Computer Engineering, Electrical Engineering, Computer Science, or a related field.
• Experience working with server SoCs, CPUs, or infrastructure platforms in a customer-facing or enablement role.
• Strong understanding of server system architecture (CPU cores, memory subsystems, interconnects, I/O).
• Minimum 5 years' hands-on experience with Linux system bring-up, debugging, performance analysis, and toolchains.
• Hands on experience with server deployment in data-centers, including debugging/troubleshooting field issues.
• Ability to travel to customer sites as needed (approximately 20-30%).

Preferred Qualifications

• Experience supporting hyperscale or enterprise customers in server, cloud, or data center environments.
• Familiarity with Arm server architectures (e.g., Neoverse) and Arm-based SoC platforms.
• Experience with firmware, boot loaders, or low-level software (UEFI, BIOS alternatives, BMC, etc.).
• Background in performance engineering, benchmarking, or workload optimization.
• Experience collaborating across sales, product, and engineering teams.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
In Return:
Joining Arm means stepping into a career‑defining opportunity. You'll occupy a central role in the company's most critical initiatives. These initiatives build how Arm innovates, scales, and partners globally.
Additional Information
Please note this role does not meet the eligibility requirements for sponsorship, and therefore the successful candidate must have the right to work in the US without relying on sponsorship by Arm.
10x Mindset at Arm
At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Read more about how we bring the 10x mindset to life on the Arm blog.
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Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected]. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hybrid Working at Arm
Arm's hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Salary Range:
$262,700-$355,400 per year
We value people as individuals and our dedication is to reward people competitively and equitably for the work they do and the skills and experience they bring to Arm. Salary is only one component of Arm's offering. The total reward package will be shared with candidates during the recruitment and selection process.
Accommodations at Arm
At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email [email protected] . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.
Hybrid Working at Arm
Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.
Equal Opportunities at Arm
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.