Principal -Executive Customer Engagement

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Principal -Executive Customer Engagement

About the Role 

We are seeking a highly strategic, customer-centric leader to join the Office of the CEO as Head of Executive Customer Engagement. In this role, you will design and lead the company’s executive engagement strategy, ensuring the CEO’s interactions with customers are impactful, aligned with business priorities, and drive measurable outcomes. You will serve as the critical link between the CEO’s office and our GTM organization, amplifying executive presence with our most important customers. 

Key Responsibilities 

Customer Engagement Strategy 

• Define and own the framework for CEO and executive-level involvement with strategic accounts. 
• Partner with GTM leadership to prioritize customer engagement opportunities aligned to growth, retention, and strategic initiatives. 

Executive Meeting Orchestration 

• Manage the full lifecycle of CEO customer interactions: pre-briefs, meeting execution, and post-meeting follow-ups. 
• Develop briefing materials with account insights, customer priorities, and tailored messaging. 
• Track and ensure execution of all CEO commitments made during customer engagements. 

Customer Programs & Forums 

• Design and facilitate CEO participation in Executive Advisory Boards, customer councils, and other executive-level events. 
• Lead the creation of curated agendas and experiences for high-profile customer interactions (roundtables, CXO dinners, flagship events). 

Insights & Influence 

• Capture and synthesize customer insights gathered through CEO interactions. 
• Provide actionable feedback to GTM, product, and strategy teams to shape offerings and customer experience. 
• Maintain an executive relationship tracker, ensuring visibility of CEO touchpoints and relationship depth. 

Cross-Functional Leadership 

• Serve as the primary liaison between the Office of the CEO (CEO, Chief of Staff, Executive Communications) and GTM (Sales, Customer Success, Marketing, Chief Customer Officer). 
• Collaborate closely with executive communications on messaging and positioning for customer engagements. 
• Partner with events and field marketing teams on logistics and execution. 

Qualifications 

• 6+ years of experience in customer-facing roles such as enterprise sales, customer success, customer programs, or executive engagement. 
• Proven ability to operate at the C-suite level, with strong executive presence and relationship-building skills. 
• Exceptional program management skills, with experience orchestrating complex, high-stakes customer interactions. 
• Strong business acumen, with the ability to understand customer priorities, industry dynamics, and align them to company strategy. 
• Excellent communication skills, written, verbal, and presentation, with a knack for distilling complex ideas into compelling narratives. 
• Highly collaborative, able to navigate cross-functional relationships and influence without direct authority. 
• Comfortable working in a fast-paced, dynamic environment with shifting priorities. 

Success in This Role Looks Like 

• CEO time with customers is highly strategic, impactful, and efficient. 
• Customer engagements contribute to measurable revenue outcomes (pipeline acceleration, renewals, expansions). 
• Customers provide positive feedback on executive engagement and perceive the company’s leadership as deeply invested in their success. 
• Insights from customer interactions are systematically captured and applied to strategy, GTM, and product development. 

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.