Principal Enterprise Analyst, Salesforce

We create possibilities that move life and commerce forward

JOB SUMMARY

The Principal Enterprise Salesforce Analyst will work closely with internal business customers to understand business requirements and then partner extensively with the Professional Service, Customer Service, Sales, Marketing, Finance and Accounting teams for creation and analysis of business requirements and functional design.

Global Requirements:

• Possesses and applies moderate to complex knowledge of particular product or platform to the completion of assignments

• 3+ years experience interfacing and partnering with vendors
• 3+ years experience assisting in strategy/roadmap and planning
• High proficiency in Microsoft Office suite products

• Good proficiency with Microsoft Project or similar project management tool and project management skills
• Strong communication skills and ability to communicate at all levels of the organization (technical and business)
• 2+ years experience leading/mentoring more junior staff members
• Highly self-motivated, directed, ability to work independently and be results-driven
• 7+ years experience translating requirements into test scripts
• 5+ years experience with Business Process Management to include building and documenting business process flows using MS Visio or similar diagraming software
• 5+ years experience with SharePoint for document management and sharing
• Six Sigma Certification a plus
• 5+ years experience with IT ticketing software (Quality Center, ServiceNow, JIRA)
• 3+ years experience in agile/waterfall software delivery methodologies
• 3+ years experience using Jira, Bitbucket and Confluence agile toolsets or similar
• 5+ years experience working with small, geographically distributed teams
• 5+ years experience working both independently and in a team oriented, collaborative environment
• 5+ years experience with IT ticketing software (Quality Center, ServiceNow, JIRA
• Ability to be flexible while delivering assignments with understanding that deliverables may change based on business needs

Salesforce:

• 7+ years experience in business analysis, gathering requirements and implementing packaged application software, specifically Salesforce.com Service Cloud and/or Sales Cloud supporting core business processes
• 2+ years experience with FinancialForce PSA
• Salesforce.com Administrator Certification required

• 2+ years working with Lightning and Lightning components
• 3+ years practical knowledge/experience in importing data for use in report software, spreadsheets, graphs, and flow charts Proficient in Salesforce.com administrative skills, such as creating user, profiles, roles, custom objects, page layouts, flows, workflow rules, validation rules, and lightning process builder, reports, dashboards
• 3+ years experience implementing CPQ/ CLM, preferably with Salesforce
• 2+ years experience with Salesforce customer communities

#LI-GLW1

Committed to diversity and inclusion

At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer

opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and

perspectives add to us as a whole and make us unique.

We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,

disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment

Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the

Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment

eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been

completed.