Job Description:
What This Role Is All About
Likewize is seeking a Principal Enterprise AI Architect to join our IT Development team at our office in Alpharetta, Georgia.
At Likewize, we're always looking for smarter ways to work, innovate, and deliver great experiences for our customers and partners. As our Principal Enterprise AI Architect, you'll help shape how AI is adopted across the business, turning emerging technologies into practical solutions that improve the way we build, operate, and grow. This is a highly visible leadership role where you'll partner across technology and business teams to define our enterprise AI strategy, establish scalable architecture patterns, and guide responsible AI adoption. You'll help ensure we're not just exploring what's possible with AI, but creating meaningful business impact with it.
Your Key Areas of Focus
- Lead the enterprise AI architecture vision, strategy, and adoption roadmap across the organization.
- Partner with engineering, product, operations, and business leaders to identify high-impact opportunities for AI-driven innovation and efficiency.
- Establish architecture standards, guardrails, and best practices for AI-enabled solutions, automations, and workflows.
- Evaluate and recommend AI platforms, tools, and technologies that align with business objectives and enterprise standards.
- Ensure AI solutions are scalable, secure, ethical, and aligned with responsible AI principles.
- Support architects, developers, and technical teams on AI-assisted development, solution design, governance, and adoption best practices.
What We’re Looking For
- 7 - 10 years of experience in software development, solution architecture, enterprise architecture, or a related technical leadership role.
- Proven experience driving AI initiatives, AI-enabled development practices, or enterprise AI transformation efforts.
- Strong technical expertise in modern application architecture, including .NET, JavaScript frameworks, SQL, and AWS.
- Demonstrated ability to evaluate business processes and identify opportunities where AI can improve productivity, automation, quality, or decision-making.
- Strong communication and stakeholder management skills, with the ability to influence across technical and non-technical audiences.
- Experience leading through collaboration and driving adoption across cross-functional teams.
Extra Skills We’d Love to See
- Experience with Microsoft 365 Copilot, Copilot Studio, GitHub Copilot, Amazon Bedrock, or similar enterprise AI technologies.
- Experience in integrating enterprise platforms and applications, including ERP systems such as NetSuite.
- Previous professional experience in the insurance or telecommunication industry.
- Familiarity with responsible AI governance, security, compliance, and change management practices.
- Experience coaching teams on AI productivity tools and enterprise AI adoption strategies.
- Experience collaborating with customers, partners, or vendors to deliver technology solutions.
Get To Know Us
The world runs on connected devices. At Likewize, we make the experience around them work better. We partner with many of the world’s biggest brands to design and deliver seamless device journeys across protection, repair, upgrade, and renewal. We help our partners unlock growth by putting customer experience at the center of the entire device lifecycle. When tech goes wrong, we make it right. When customers are ready for something new, we make the transition simple. We operate on a global scale but never lose sight of the individual customer. Innovation is part of our DNA. We move fast, challenge the obvious, and look for better answers.
We are driven by Success, Passion, Professionalism, Accountability and Teamwork – and we look for people who share the same values. At Likewize, we Go for Growth. To us, that means passion over complacency, accountability over excuses, teamwork over silos, and professionalism as the standard. This is how we create success. If that fires you up, you’re going to love it here.
To learn more about who we are, visit our website at www.likewize.com.
Skills Required
- 7–10 years of experience in software development, solution architecture, enterprise architecture, or a related technical leadership role
- Experience driving AI initiatives, AI-enabled development practices, or enterprise AI transformation efforts
- Technical expertise in modern application architecture, including .NET, JavaScript frameworks, SQL, and AWS
- Ability to evaluate business processes and identify opportunities for AI-driven productivity, automation, quality, or decision-making improvements
- Strong communication and stakeholder management skills across technical and non-technical audiences
- Experience leading through collaboration and driving adoption across cross-functional teams
- Experience with Microsoft 365 Copilot, Copilot Studio, GitHub Copilot, Amazon Bedrock, or similar enterprise AI technologies
- Experience integrating enterprise platforms and applications, including ERP systems such as NetSuite
- Professional experience in the insurance or telecommunications industry
- Familiarity with responsible AI governance, security, compliance, and change management practices
- Experience coaching teams on AI productivity tools and enterprise AI adoption strategies
- Experience collaborating with customers, partners, or vendors to deliver technology solutions
What We Do
When your tech goes wrong, Likewize makes it right. Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution. Trusted by the world’s largest brands, telcos, and banks, looking after approximately a billion of our customers’ customers. We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.
