Principal Engineer

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

• 15+ years of professional experience in engineering.
• Experience in designing, architecting and building large scale distributed, data-intensive system on multiple occasions.
• Experience in working with and scaling open-source technologies-based distributed.
• Systems.
• Hands on with architecture and ability to manage other senior architects directly or in-directly.
• Ability to achieve objectives via influence, working with stakeholders from other functions.
• Deep expertise in either transactional or analytical datastores is highly desired.
• Has a track record for bringing innovation and technical leadership to organizations.
• Platform domain expertise to guide early decisions that can help accelerate execution, with a mindset of build once, build with configurability and build for reuse.
• Domain experience in building B2B SaaS products on the cloud.
• Experience in cloud technologies preferrable AWS.
• Experience with ITSM products architecture would be a plus.
• End-end software engineering experience, with ability to step in during outages and production issues
• In-depth knowledge of Ruby on Rails is a plus.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.