As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.
Engineer audio systems and integrated technology platforms that augment the driving experience
Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
Advance in-vehicle infotainment, safety, efficiency, and enjoyment
About the Role
The Principal Engineer Service now works as part of the Digital Automations and Integrations technology team to lead the design, creation, and maintenance of ServiceNow automation solutions.
What You Will Do
Define and drive the automation roadmap using ServiceNow capabilities, including Flow Designer, Orchestration, IntegrationHub, and RPA.
Design end-to-end automation solutions, ensuring alignment with enterprise architecture standards and business requirements.
Develop, configure, and maintain custom workflows, scripts, and automations.
Manage automation-related projects from conception to deployment, ensuring timely delivery and quality outcomes.
Collaborate with business stakeholders, process owners, and IT teams to identify opportunities for automation and process optimization.
Ensure adherence to organizational best practices and governance standards, including code reviews, documentation, and change control.
Stay current on ServiceNow product releases, automation trends, and emerging technologies to continuously improve automation practice area capabilities.
What You Need to Be Successful
10+ years of experience designing/developing complex ServiceNow business automation solutions.
8+ years of experience developing enterprise solutions with SaaS-based automation systems.
Strong understanding of the ServiceNow data model, scripting, and platform architecture.
Stay current on ServiceNow product releases, automation trends, and emerging technologies to continuously improve platform capabilities.
Experience with REST/SOAP integrations and external automation tools.
Strong technical troubleshooting, problem-solving, and analytical skills.
Strong writing and editing skills with attention to tone and clarity, along with expertise in Word and PowerPoint.
Experience in a corporate setting and comfort interacting with people at all levels of the organization.
Excellent organizational abilities.
Confidence working in fast-paced, cross-functional environments, often with ambiguity and requiring the ability to pivot.
Empathy for colleagues in different circumstances, enabling you to tailor materials to their needs.
Experience working in a distributed multinational team environment.
Bonus Points if You Have
ServiceNow Certified System Administrator (CSA) and one or more advanced certifications (i.e., Certified Application Developer, Certified Implementation Specialist).
Experience with ServiceNow RPA Hub or third-party RPA tools (UIPath, Automation Anywhere).
Proficiency in creating AI agents and bots.
Experience in global, multicultural companies.
What Makes You Eligible
Fluent English
Willing to travel, if necessary.
Willingness to flex business hours as needed to support activities in the USA offices and, occasionally, other time zones.
What We Offer
Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition reimbursement
“Be Brilliant” employee recognition and rewards program
#LI-ST1
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- 10+ years of experience designing/developing complex ServiceNow business automation solutions
- 8+ years of experience developing enterprise solutions with SaaS-based automation systems
- Strong understanding of the ServiceNow data model, scripting, and platform architecture
- Experience with REST/SOAP integrations and external automation tools
- Fluent English
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
Harman Insights
What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
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