This role requires managing the Multi-Tenant Platform Services in a challenging production environment of critical banking applications. Expected to take complete accountability & responsibility over deliverables - Platform Support & Resiliency, Upgrades / Migration / Vulnerability Management, Automation & Instrumentation, Resiliency & Performance Management, Process Adherence & Improvement. Should have extensive experience on one or more of these technologies - Big Data/Hadoop (Map R/Hortonworks), ETL Tools (Abinitio/Informatica/Talend), Database (Teradata/Oracle Exadata/SQL Server/Hive/Aster), Middleware (Weblogic/Tomcat), etc. Should be proficient on the ITIL processes Incident/Problem/Service/Release Management and have hands-on experience in triaging, troubleshooting & fixing complex technical issues. Should be a people manager with good decision-making skills and focused on Partnership / Stakeholder Management.
In This Role, You will:
- Challenging platform management role involving Platform Support & Resiliency, Service Delivery & Maturity, Root Cause Analysis, Automations, Solution Proposals, etc.
- Accountability & responsibility over deliveries - Platform Upgrades / Migration, Vulnerability Management, Automation & Instrumentation, Resiliency & Performance Management, Process Adherence & Improvement, Decision Making with Partnership / Stakeholder Management
- Production & Platform support involves being on standby for providing 24x7 support & responsible to maintain high availability of the systems & applications
- Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews
- Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.
- Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability
- Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.
- Directs gathering of performance statistics to assist in determining hardware, software and tools needed to support projected transaction volumes, response time and system availability targets
- Perform complex migrations from development to production, upgrades, installations and/or configurations
- Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.
- Provides the ongoing operational support for the multi-tenant platforms assuring platform health for scheduled batch loads / processes on time
- As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff.
- Assures quality, security and compliance requirements are met for supported technology domain
- Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times
- Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.
- Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be flexible to work on weekends.
- 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
- Extensive experience (5+ years) in production management and platform operations along with people management
- Minimum of 5+ years' experience in Data technologies - Big Data/Hadoop (Map R/Hortonworks), ETL Tools (Abinitio/Informatica/Talend), Database (Teradata/Oracle Exadata/Hive/Aster) & Monitoring tools (ITRS, App Dynamics, Splunk, ELK, etc.)
- Strong exposure & experience on ITIL & SRE Processes (Incident, Problem, Release, Change, Knowledge, Vulnerability, Service Management, Automations, Observability, etc.)
- Hands-on experience (2-4 years) in managing layered products and associated platforms
- Experience in the BFSI industry and managing banking applications
- Certification on one of the cloud technologies (Google/Azure/AWS)
- Scheduling Tools (Autosys/Control-M), Middleware (Weblogic/Tomcat/Java), etc.
15 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Top Skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
