The Role
Provide L2/L3 Java application support including incident triage, environment monitoring, deployments, release/change management, QA support, reporting, vendor coordination, RCA and patching, adhering to SLAs and compliance.
Summary Generated by Built In
Company:MarshDescription:We are seeking a talented individual to join our Analyst Application Support– Java team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.What can you expect?
- Provide online application, product configuration
- Publish daily readiness report to stakeholders
- Analyze issues received by incident management portal and provide clarification, solution and workarounds for them
- Provide support to business queries including incident tracking and triaging
- Communicating SEV1 issues and upcoming production outage notifications to operations management leadership and respective groups
- Coordinating with third party vendors and other application owners as and when needed
- Operational checks (Daily/Weekly/Monthly) as per the IT process guidelines
- Publish weekly/Monthly/Ad-hoc reports as per business need
- Provide environment support including environment monitoring, deploying fixes, enhancements, sanity test and batch support
- Perform release and change management services to cover defect management, prepare release deliverables related documentation, data fixes for workarounds
- Provide QA support as part of unit, system and user acceptance testing
- Support admin activities like status reporting and metrics generation for stakeholders
- Support application audit, disaster recovery testing and Pen testing activities
- RCA on production issues and plan for permanent fixes
- Adhere to SLA’s and deliver projects on agreed timeline
- Experience in handling onshore stakeholders
- Identifying vulnerability and involve in patching activities
- Involve in documentation and compliance activities
- Standard MMC Salary Package
- Standard MMC Colleague Benefits
- Huge landscape to learn new technologies and apply your skills
- Programming skills in JAVA
- Working knowledge of Hibernate, Spring Framework including Sprint boots and Spring Batch
- Good understanding of relational database concepts, Oracle PL/SQL
- Must have Level 2 and Level 3 App Support experience on Java technology
- Must have ITIL knowledge or certification
- Knowledge of bug tracking and source code management tools like Jira and bit bucket
- Ability to multi task and liaise with multiple stakeholders
- Excellent analytical, decision making and communication skills
- Ability to identify process improvement opportunities
- Adaptability to change
- Knowledge of processes & best practices within the team & industry
- 3-5 years of IT support and development experience
- BE/ BTECH/ MCA/ M TECH
- Good knowledge of JAVA,SQL & Spring Framework
- ITIL foundation
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Skills Required
- Programming skills in Java
- Working knowledge of Hibernate, Spring Framework including Spring Boot and Spring Batch
- Good understanding of relational database concepts, Oracle PL/SQL
- Level 2 and Level 3 application support experience on Java technology
- ITIL knowledge or certification (ITIL Foundation)
- Knowledge of bug tracking and source code management tools like Jira and Bitbucket
- 3-5 years of IT support and development experience
- BE/BTech/MCA/MTech degree
- Excellent analytical, decision making and communication skills
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
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The Company
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
