We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
We are looking for an exceptionally skilled and driven Principal Engineer for Conversational AI. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots.
As a Principal Software Engineer, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business.
If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.
As a Principal Software Engineer, you will:
Create a technical vision to meet short- and longer-term business needs
Ensure the long-term quality of the design and code of our software systems
Oversee the creation and own critical software components.
Lead hands-on, perform design and code and reviews
Help deploy and maintain large scale software in Production, ensure operational excellence
Possess expert knowledge in performance, scalability, distributed architecture, and engineering best practices
Help translate business requirements into software system in an Agile environment
Serve as technical lead on the most demanding, cross-functional projects
Advise leadership on technical decisions, strong communications skills required
Help the career development of other team members, mentor individuals on advanced technical issues, help managers grow their teams
Required Qualifications:
10+ years of experience with designing and building software engineering solutions in cloud environments
10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL, etc
10+ years of experience with APIs, microservices, and modern software patterns
5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders
Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines)
Preferred Qualifications:
Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders
Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI
Experience developing and supporting voice and text chatbots.
Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field
Education:
Bachelor degree from accredited university or equivalent work experience(HS diploma + 4 years relevant experience)
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 10+ years of experience with designing and building software engineering solutions in cloud environments
- 10+ years of experience in one or more modern languages, such as Python, Java, C#, JavaScript, SQL
- 10+ years of experience with APIs, microservices, and modern software patterns
- 5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders
- Strong understanding of conversational AI technologies (e.g., chatbots, voice assistants, LLMs, STT/TTS, NLU/NLP engines)
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive for benefits-eligible colleagues, including medical, dental, and vision with free preventive care and access to virtual care and select no-cost MinuteClinic services. Mental health support is also highlighted with no-cost confidential counseling sessions per issue.
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Retirement Support — Retirement benefits include a 401(k) with a dollar-for-dollar match up to 5% after meeting service and hours requirements. Ownership programs are also offered through an employee stock purchase plan with a stated purchase discount.
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Pay Growth & Progression — A companywide minimum wage floor establishes a baseline that is framed as a positive starting point in some roles and markets. Unionized or high-cost areas are described as having clearer wage scales and step-ups that can materially lift pay over time.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
