As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As Principal/Director - Digital Workplace Services, you will shape the end-to-end employee experience-from zero-touch provisioning and device lifecycle to virtualization, automation, and digital experience analytics so everyone can work securely and productively from anywhere. You’ll balance tight budgets with smart automation and up-skilling, replace SLA-only views with experience-level agreements (XLAs), and lead a high-performing organization.
The Principal/Director will own the global strategy and execution for Digital Workplace across: Endpoint engineering (Windows/macOS/Linux & mobile), device lifecycle & depot operations, virtualization (VDI/DaaS/App Virtualization), self-service & knowledge, and DEX/DEM telemetry. You'll drive outcome-based sourcing with the right partners, embed privacy/security by design, and publish clear OKRs, metrics, and quarterly business reviews.
What You’ll Do:
Strategy & Leadership:
Define a 3-year Digital Workplace strategy and annual operating plan with OKRs tied to business outcomes.
Establish persona-based journeys (e.g., VIP, field/warehouse, creators/engineers, contact center) and align devices, apps, and policies accordingly.
Launch a Center of Excellence to up-skill engineers (automation, scripting, DEX tooling) and cultivate a high-trust culture.
Employee Experience, Self-Service & Adoption:
Shift from reactive support events to proactive experience management using DEX/DEM telemetry, sentiment, and XLA scorecards; publish actionable experience reports.
Operate a scalable self-service and automation platform (catalog, guided workflows, bots, self-healing) that reduces downtime and time-to-productivity.
Deploy smart lockers/kiosks and zero-touch device swaps to minimize employee friction and time away from work.
Engineering, Automation & Release Quality:
Implement Everything-as-Code for provisioning, configuration, packaging, patching, and policy with CI/CD pipelines, pre/post health gates, canaries/ringed rollouts, and rehearsed rollbacks.
Drive autonomous remediation/self-healing to lower MTTR and increase device stability (crash-free rate, logon time, app reliability).
Govern safe changes via CAB, change-collision management, and auditable release controls.
VDI/DaaS:
Align VDI/DaaS/app virtualization to the right personas and cost/performance guardrails; instrument capacity, latency, and adoption metrics.
Device Lifecycle & Depot:
Lead end-to-end lifecycle (procure → provision → retire) with zero-touch builds, sustainable asset management, and circularity programs.
Run depot operations for rapid swap/repair and remote fulfillment integrated with lockers/kiosks and logistics SLAs.
Sourcing, Vendor & Financial Management:
Curate a partner ecosystem (device lifecycle/PCaaS, DEX/DEM, collaboration/UC, virtualization, lockers/kiosks) with co-creation and outcome/XLA-based agreements.
Manage budgets, forecasts, and business cases; track unit costs and ROI from automation and tooling; lead transitions and QBRs.
Security, Privacy & Compliance:
Embed privacy by design and device/data protections; align with ISO/SOC/GDPR; maintain auditable access and configuration controls.
Ensure accessibility and sustainability are first-class requirements across services and devices.
What You’ll Need:
Experience as a visionary operator who turns complex ecosystems (endpoint, virtualization, device lifecycle) into intuitive, measurable experiences.
Depth in modern endpoint management, VDI/DaaS, self-service design & automation, and DEX/DEM.
Mastery of persona journey mapping, XLA scorecards, and executive storytelling with data.
Being a builder of high-trust teams; a crisp communicator across executives, engineering, and partners.
12+ years in Digital Workplace / End-User Computing / IT Ops, including 8+ years leading global teams or programs.
Proven delivery of automation/self-healing at scale with measurable improvements in MTTR, device stability, and time-to-productivity.
Track record implementing DEX/DEM and XLA programs; running change/release governance with health gates and safe rollback.
Budget ownership and vendor portfolio management with outcome-based contracts across regions.
Bonus Points:
Experience in multi-region enterprises (10k+ employees).
Strong technical background with engineering principles applied to user experience design-bridging system reliability, automation, and intuitive employee experiences.
Background in OCM, accessibility, sustainability/circular device lifecycle, and workspace/systems design.
Bachelor’s degree or equivalent experience (advanced degree a plus).
#LI-JC3
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Find out more about your rights as an applicant.
CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
Right to Work
CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $170,000 - $260,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.For detailed information about the U.S. benefits package, please click here.
Expected Close Date of Job Posting is:11-29-2025Top Skills
What the Team is Saying
What We Do
CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.
The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.
We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Why Work With Us
We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.
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CrowdStrike Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
