Client Success/Account Executive, Regulated Accounts (U.S. Citizen residing in the United States)
Apiphani is a technology-enabled managed services company dedicated to redefining what it means to support mission-critical enterprise workloads. We’re a small but rapidly growing company, which means there’s lots of room for growth and learning opportunities abound!
Apiphani is dedicated to creating a diverse and inclusive work environment for all as a fundamental component of our business. Diversity and inclusion are the bedrock of creativity and innovation. Without diversity of experience and thought, we would fail to progress as a company and as a team. Apiphani strives to foster an environment of belonging, where every employee feels respected, valued, and empowered. We embrace the unique experiences, perspective, and cultural background, which only you can bring to the table.
Client Success/ Account Executive, Regulated Accounts
Apiphani, Inc.
Location: Washington D.C. (DC–VA–MD)
Employment Type: Full-time
Citizenship Requirement: U.S. Citizen residing in the United States
Experience Level: Senior (10+ years)
Overview
The Account Executive will be responsible for managing strategic client relationships within the regulated commercial and public sector space. This includes either one major strategic account or a collection of smaller engagements. The role demands proactive engagement with client stakeholders, driving the adoption of Apiphani’s enterprise solutions and ensuring long-term partnership value.
The successful candidate will possess a strong ability to understand client needs, foster trust with senior decision-makers, and collaborate closely with internal teams across Service Delivery and Client Success to achieve shared business outcomes.
Key Responsibilities
- Serve as primary relationship owner for assigned client(s), maintaining high levels of client satisfaction and engagement.
- Identify opportunities to expand Apiphani’s footprint and deliver additional value through innovation and strategic consulting.
- Collaborate with Service Delivery, Enterprise Transformation, and Client Success teams to align objectives, ensure client satisfaction, and provide a unified account perspective to leadership.
- Develop account plans aligned with client objectives, regulatory requirements, and Apiphani’s strategic goals.
- Maintain a detailed understanding of client operations, compliance drivers, and industry context to effectively position relevant solutions.
- Maintain accurate revenue and margin forecasts, ensuring PO coverage and financial integrity.
- Maintain CRM accuracy and provide executive visibility into renewal pipeline, revenue status, and forecast variances.
- Coordinate with Finance team to ensure invoicing accuracy, timely renewals, and compliance with contractual terms.
- Manage contract renewals, proposals, contract governance, and executive-level business reviews with precision and attention to detail.
- Serve as a trusted advisor to client executives, fostering long-term partnership and mutual success.
Candidate Attributes and Qualifications
- Proven ability to build and sustain relationships with senior executives in complex, regulated environments.
- Experience working within or selling into public sector organizations or regulated commercial industries.
- Process and detail oriented, with strong organizational and communication skills.
- Self-starter who demonstrates agility in addressing emerging opportunities and challenges.
- Strong commercial operations acumen and a commitment to achieving win-win outcomes.
- Executive presence with the demonstrated ability to influence CRO/CDO/CFO peers and brief the ELT/Board.
- Familiarity with enterprise delivery models (e.g., ITIL) and major ERP systems (e.g., SAP) or adjacent large-scale enterprise solutions
- Bachelor’s degree in business, information systems, or related discipline (MBA preferred).
- 10+ years of experience in enterprise account management, consulting, or technology services sales.
- Medical/dental/vision - 100% paid for employees, 50% paid for dependents
- Life and disability - 100% paid for employees
- 401K - 3% contribution, no employee contribution necessary
- Education and tuition reimbursement - up to $50K annually
- Employee Stock Options Plan
- Accident, critical illness, hospital indemnity benefits offered through our providers
- Employee Assistance Program
- Legal assistance
- Paid Time Off - up to 6 weeks per year
- Sick Leave - up to 2 weeks per year
- Parental Leave - up to 12 weeks
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What We Do
apiphani is technology enabled managed services company dedicated to minimizing the effort and risk associated with managing business critical applications. By integrating decades of industry experience with Deep Automation™ and machine learning we are able to drive extreme efficiency and reliability in support of our client's applications. With a rigorous devops culture at its core, apiphani ensures that our software is continually updated based upon direct feedback from our support teams, field consultants, and clients. We solve real world problems with truly innovative technology fronted by some of the best minds in the industry.
