***Locations outside of Atlanta will be considered, with the expectation of travel when needed***
We’re building the strategic advisory arm of Backbase, sitting at the intersection of financial services and digital transformation. As a Principal Consultant, you will lead high-impact engagements with our most strategic clients—top-tier to mid-sized banks and credit unions—crafting value-driven transformation strategies enabled by the Backbase Platform.You are both a seasoned strategy consultant and a commercial thought partner. Your ability to turn executive conversations into actionable digital banking roadmaps and compelling business cases makes you a trusted advisor to CxOs.
• Executive Engagements & Value Strategy
• Lead strategic customer engagements with a focus on digital transformation, articulating how Backbase drives business outcomes.
• Craft compelling business cases and value narratives supported by financial modeling and executive-ready storytelling.
• Facilitate workshops and discovery sessions to uncover business needs, define impact metrics, and co-create transformation roadmaps.
• People Coaching & Team Development
• Coach and mentor Digital Strategy Consultants in your region, nurturing their development and ensuring excellence in delivery.
• Thought Leadership & Enablement
• Stay on top of market trends in digital banking and share insights to influence both internal stakeholders and customer strategies.
• Develop reusable frameworks, toolkits, and value messaging to scale the impact of the Value Consulting function across sales, customer success, and product marketing.
• Commercial Collaboration
• Partner closely with Sales, Solution Engineering, and Customer Success to shape strategic pursuits and drive deal velocity through value-based selling.
• Translate complex business challenges into clear, differentiated value propositions aligned with Backbase’s platform capabilities.
• Operational Excellence
• Own strategic projects from ideation to delivery, ensuring quality outcomes with measurable business impact.
• Continuously refine consulting assets, benchmark libraries, and case studies to improve scalability and consistency.
• 10+ years of experience in digital strategy consulting, ideally from top-tier strategy firms or digital boutiques; experience in SaaS or financial services is a strong plus.
• 2+ years mentoring or managing strategy consultants or value engineers.
• Proven expertise in building financial models, business cases, and ROI analysis with executive-ready deliverables.
• Skilled in customer journey mapping, design-led workshops, and facilitating strategic decision-making at the C-level.
• Deep understanding of customer-centric methodologies such as design thinking, lean startup, agile transformation, and ecosystem design.
• Executive presence with excellent communication and storytelling skills—you command the room and simplify the complex.
• Entrepreneurial mindset, intellectually curious, highly adaptable, and results-oriented.
• Fluent in English (French is a plus) with a willingness to travel regionally or internationally as needed.
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What We Do
Backbase is a fast growing fintech software provider that empowers financial institutions to accelerate their digital transformation and effectively compete in a digital-first world. We are the creators of the Backbase Omni-Channel Banking Platform, a state-of-the-art digital banking software solution that unifies data and functionality from traditional core systems and new fintech players into a seamless digital customer experience. We give financials the speed and flexibility to create and manage seamless customer experiences across any device, and deliver measurable business results. We believe that superior digital experiences are essential to stay relevant, and our software enables financials to rapidly grow their digital business. More than 120 financials around the world have standardized on the Backbase omni-channel banking platform to streamline their digital sales and self-service operations across all digital touchpoints. Our customer base includes ABN AMRO, Bank ABC, Barclays, BPI, CheBanca!, Citizens Lightstream, Credit Suisse, Fidelity, HDFC, IDFC, KeyBank, Ila Bank, Me Bank, Navy Federal, PostFinance, RBC, RBS, Standard Bank, Societe Generale, Truist, U Bank and Westpac. Industry analysts Celent, Gartner, Forrester and Ovum recognize Backbase as an industry leader in terms of omni-channel banking platform capabilities, and award the company high marks for its deep focus on customer experience management and unparalleled speed of implementation. Forrester named us a leader in the Forrester Wave for Omni-Channel Banking and Ovum nominates Backbase as the market leading provider of next-generation digital channel banking platforms. Backbase was founded in 2003, is privately funded, with headquarters in Amsterdam (HQ Global) and Atlanta (HQ Americas) and regional operations in Boisse, Cardiff, Dubai, Kraków, Mexico City, New York, Toronto, Singapore, Sydney and Tokyo.
