- Lead the definition and evolution of end-to-end digital experiences and platforms, ensuring they are cohesive, intuitive, and scalable across products and channels.
- Apply systems thinking to connect customer needs, product capabilities, technology, and operational processes into unified solutions.
- Establish and maintain standards, frameworks, and best practices that elevate quality, consistency, and efficiency across the organization.
- Influence strategy, prioritization, and decision-making across cross-functional teams without direct authority.
- Design and improve complex customer journeys, addressing friction points across digital, physical, and assisted touchpoints.
- Drive the integration of emerging technologies, including AI, into customer experiences and internal workflows in a responsible and effective way.
- Use data, research, and performance insights to identify opportunities, inform decisions, and continuously improve experience and platform outcomes.
- Strong systems thinking with the ability to connect customer experience, technology, and operations.
- Deep understanding of UX principles, interaction design, and digital customer journeys.
- Demonstrated ability to influence cross-functional teams in a matrixed organization.
- Excellent communication and storytelling skills, especially for complex concepts.
- Ability to define long-term experience vision while balancing near-term delivery priorities.
- High School diploma or GED equivalent and a minimum of 8 years in digital product management, UX design, service design, or related fields.
- Proven experience working on digital platforms or ecosystems spanning multiple products or channels.
- Business degree in Business, Design, Technology, or related field.
- Background in service design, journey mapping, or design systems.
- Familiarity with AI-enabled products and responsible AI design principles.
- Experience working across digital and assisted channels.
Skills Required
- Strong systems thinking with ability to connect customer experience, technology, and operations
- Deep understanding of UX principles, interaction design, and digital customer journeys
- Demonstrated ability to influence cross-functional teams in a matrixed organization
- Excellent communication and storytelling skills for complex concepts
- Ability to define long-term experience vision while balancing near-term delivery priorities
- High School diploma or GED and a minimum of 8 years in digital product management, UX design, service design, or related fields
- Proven experience working on digital platforms or ecosystems spanning multiple products or channels
- Business degree in Business, Design, Technology, or related field
- Background in service design, journey mapping, or design systems
- Familiarity with AI-enabled products and responsible AI design principles
- Experience working across digital and assisted channels
Valley Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Valley Bank and has not been reviewed or approved by Valley Bank.
-
Healthcare Strength — Health coverage spans medical, dental, and vision with HSA/FSA options alongside life, AD&D, disability, and EAP support. The breadth presents as a comprehensive, modern package for a regional bank.
-
Leave & Time Off Breadth — Time off offerings include vacation/PTO, sick leave, and volunteer PTO. Feedback suggests these elements contribute positively to work–life balance even when base pay feels light.
-
Retirement Support — Retirement programs include a 401(k) with company match and, for eligible employees, a deferred compensation plan. The presence of these programs strengthens total compensation.
Valley Bank Insights
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
