We are seeking a Principal DevOps Engineer who combines deep technical expertise with broad system understanding. This engineer should be capable of diving into a wide range of services and identifying systemic issues across architecture, CI/CD flow, and containerization environments. This role requires technical leadership, analytical skill, and cross-team collaboration to drive reliability, scalability, and modernization.
About the Team
At Zoom, we’re building the next generation of Cloud and Colocation (Colo) infrastructure that powers seamless communication and collaboration for millions of users worldwide.
Responsibilities
- Leading deep-dive investigations across diverse services and environments. Working on real time media systems to web, team chat and AI to uncover architectural or operational bottlenecks.
- Designing and implementing improvements in deployment pipelines, orchestration frameworks, andCI/CD automation to increase reliability and release velocity.
- Working closely with product and service owners to enhance containerization strategy, improve resource efficiency, and reduce operational friction.
- Partnering with the Meeting DevOps and Cloud Infra teams to modernize hybrid infrastructures panning colocation data centers, AWS, OCI, and other cloud providers.
- Driving system observability, fault isolation, and resilience engineering, ensuring services meet strict availability and latency SLAs.
- Providing technical mentorship to DevOps engineers and influence best practices in automation, monitoring, and release engineering. Champion a culture of data-driven reliability through postmortems, SLIs/ SLO's, and continuous performance optimization.
What we’re looking for
- 15+ years in DevOps, SRE for large-scale, production systems. successful hands-on background in Linux systems, networking, and distributed systems.
- Possess experience operating and design low-latency, high-throughput backend services at global scale. Knowledge of media or real-time communication systems (e.g., MMR, WebRTC).
- Recognize knowledge of TCP/IP, routing, DNS, load balancing, and packet capture tools. Familiarity with colocation data center operations, including hardware provisioning and troubleshooting.
- Demonstrate experience with Terraform, Ansible, Kubernetes, Docker, and modern CI/CD pipelines. successful problem-solving, debugging, and systems-level design skills
- Occasional weekend work may be required
- Ability to work across the globe or multiple time zones
Salary Range or On Target Earnings:
Minimum:
$146,700.00Maximum:
$339,300.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Skills Required
- 15+ years in DevOps/SRE for large-scale, production systems
- Hands-on background in Linux systems, networking, and distributed systems
- Experience operating and designing low-latency, high-throughput backend services at global scale
- Knowledge of media or real-time communication systems (MMR, WebRTC)
- Knowledge of TCP/IP, routing, DNS, load balancing, and packet capture tools
- Familiarity with colocation data center operations, including hardware provisioning and troubleshooting
- Experience with Terraform, Ansible, Kubernetes, Docker, and modern CI/CD pipelines
- Strong problem-solving, debugging, and systems-level design skills
- Technical leadership and mentorship of DevOps engineers and cross-team collaboration
- Ability to work occasional weekends and across multiple time zones
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Compensation is positioned at or above market for many roles, and postings often include clear pay ranges that help set expectations. Market standing among similar-size tech firms reinforces the perception of strong total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are prominent parts of the package and can materially augment cash compensation. Stock components are framed as a meaningful contributor to overall pay satisfaction.
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Healthcare Strength — Medical plan choice is broad and paired with free dental and vision for employees and dependents, plus robust mental-health resources and disability coverage. These elements position core health benefits as a standout strength.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
