Principal Design Program Manager

24WD84129

Position Overview

The Principal Design Program Manager will support the Design Operations team within the Architecture, Engineering & Construction (AEC) Solutions division. This role involves leading and managing complex design programs that have a significant business impact. The Principal Design Program Manager will work closely with cross-functional teams, including design, product, and engineering, to deliver on strategic objectives that enhance customer experiences. This position provides an opportunity for professional growth by driving large-scale, multidisciplinary initiatives from conception to completion, helping to develop valuable organizational skills. Offering a unique balance between autonomy and support, this role is fully empowered to drive the program while having a team of Design Program Managers to lean on for practice excellence and support. The role is part of a supportive team environment that values collaboration, communication, and continuous improvement.

This position reports to the Chief of Staff & Director of Operations, AEC. Preference for candidates located in Toronto, Canada.

Responsibilities

Program/Project Management

• Establish and manage specific programs or projects, whether they have a distinct beginning and end or span across many years

• Develop and maintain project plans and schedules

• Assist team members in planning, estimating, and controlling tasks

• Perform critical path analysis to mitigate risks and identify alternative solutions

• Monitor programs to ensure completion within defined schedules, budgets, and quality parameters

• Prepare and distribute various status reports to executive and functional management

Stakeholder Collaboration and Communication

• Collaborate effectively with stakeholders to ensure satisfaction with program management services and deliverables

• Maintain strong relationships and communication channels

• Serve as an internal spokesperson for the programs, planning and delivering internal and external communications to the appropriate audience

• Ensure clear and consistent information distribution and define program content for accurate messaging

Program Evaluation and Improvement

• Analyze program metrics and trends to evaluate success and plan action

• Enhance team efficiency and efficacy by aligning with other Design Program Managers and streamlining operations

Minimum Qualifications

• 8+ years of project management experience in a dynamic, cross-functional environment

• Ability to anticipate, understand and actively mitigate project risks

• Strong writing, reporting, presentation, and interpersonal communication skills

• Ability to travel as needed

• Advanced expert role, requiring deep subject-matter knowledge and sound business acumen to advise leaders

• For jobs at this level, knowledge of the business starts to become as important as subject-matter knowledge

• Incumbents translate specialized subject-matter requirements into business needs/requirements

• Require depth of specialized expertise to interpret internal/external business issues and recommend best practices to address them

• Solve complex problems that require in-depth evaluation of variable factors by taking a broad perspective to identify the best approach and innovative solutions

• Work independently, with close guidance in only the most complex or unusual situations

• Adapt communication style to persuade various stakeholders across the business and frequently interact with senior leaders to provide advice and SME

• May lead functional teams or programs within own function (or closely related functions)

Preferred Qualifications

• Experience working in a matrixed UX organization

• Certified Project Management Professional (PMP) or equivalent certification

• Proficiency in Airtable, Miro, Microsoft Project, relevant AI tools

• Proficiency in Human Centered Design methods

Learn More

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