Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
Sprinklr has an exciting opportunity for a Principal Data Science Engineer to join the Enterprise Analytics team.
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Lead the engineering of data models to contribute toward strategic objectives, insightful reporting and data science capabilities.
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Lead the architecture and design of E2E data models that bring together consumption, adoption, finance, support and sales data to give a comprehensive view of the customer.
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Work with Leaders across Sales, Success, Ops, Product and Services to drive requirements that provide for robust data models that provide insights into our customers, as well as the products and services we deliver.
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Maintain exceptional understanding of business KPIs and related business/customer processes to ensure the relevancy of our data models and reporting.
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Develop processes across platforms and tools including, but not limited to, Snowflake, Snowpark, Workato, Airflow and PowerBI.
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Exhibit excellent communication skills needed to articulate the model’s impact in business terms, whether to front-line managers or to executive leaders.
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Work closely with data scientists to support models that serve to predict purchasing patterns, churn risk and revenue opportunities.
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Build and design dashboards to deliver impactful reporting and insightful analytics to leaders across the enterprise.
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Drive best practices in ETL, CI/CD, Agile Frameworks, Code Repository and Data Quality.
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Use analytical rigor and statistical methods to analyze large amounts of data, extracting actionable insights using advanced statistical techniques
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Mentor team members on data and analytical projects, or on cross-functional teams.
Requirements:
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6+ years of work experience in the field of Data Engineering/Architecture and Data Science..
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6+ years of work on articulating the value of the models, correlating how the model addresses business needs, and ensuring that the models are delivering insights that drive the business.
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Experience with Snowflake (Snowpark is a plus)
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Advanced experience with Python, R, SQL, and any other related programs for executing the above responsibilities.
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Experience in working with Sales, Finance, Marketing, Consumption and Operational data.
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Experience in building data visualization reports and dashboards as a key deliverable for Executives and Stakeholders to utilize the results of the models.
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Strong project and stakeholder management skills.
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Advanced presentation skills to share key insights with executives, senior leadership and business stakeholders
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Experience with data management and having an understanding of data structures as well as data ingestion, blending, transformation and visualization techniques.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
What We Do
Sprinklr is a provider of enterprise software for customer experience management. We help brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more.
Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale.
Founded in September 2009, Sprinklr is headquartered in NYC with 1,900 employees in 16 countries and 25 offices.
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