The Role
This role involves building automated data pipelines, providing self-serve analytics, partnering across departments, and shaping the organization's data strategy.
Summary Generated by Built In
At FRONTSTEPS, we don’t just build software—we empower communities to thrive. As the nation’s most comprehensive Community Management platform, we simplify how management companies and homeowner associations connect, operate, and optimize their communities. With cutting-edge technology and a relentless focus on user experience, we create solutions that help community leaders collaborate and succeed.
But technology is only as strong as the people behind it. That’s where you come in.
We’re not for everyone—only those who are ready to step up, dive in, and own their impact. Our team is built on championship-level talent, a winning mindset, and the drive to solve complex problems. At FRONTSTEPS, we challenge each other, push boundaries, and build industry-leading solutions together. If you’re looking for a place to grow, make a difference, and be part of something bigger, this is it.
POSITION OVERVIEW
To operate at peak performance, we need timely, accurate data to guide our pricing, product, and investment decisions. Today, valuable information lives across multiple systems and database structures, making it challenging to quickly unlock insights. By bringing on a dedicated business-intelligence (BI) expert, we will unify these data sources, streamline access to key metrics, and deliver fast, reliable answers to critical questions such as GRR, NRR, churn, and feature adoption. This role will transform raw data into clear, actionable insights—empowering executives to make fact-based, forward-looking decisions that drive growth and innovation.
ESSENTIAL FUNCTIONS
- Build, automate, and maintain pipelines across multiple systems; normalize schemas and load into a central lake/warehouse; use SQL and AI tools to prototype solutions; schedule daily/hourly refreshes to keep dashboards live and kill manual reports.
- Provide self‑serve analytics. With a consolidated dataset, they will create dashboards covering metrics such as ARR growth, churn, usage, daily active users, upsells and support backlog. Executives will have a single source of truth, accelerating decision‑making and improving productivity.
- Partner cross-functionally with Product, Sales, Engineering, and Customer Success to translate fuzzy questions into data plans, surface opportunities, and drive roadmap decisions.
- Create an automated customer walk across core and legacy systems. The BI leader will develop a “customer walk” that follows the end‑to‑end journey through our core products. It will be automated to avoid manual updates and equipped with embedded quality‑control checks so the team can trust the data feeding operational and product decisions.
- Serve as the organization’s data champion – helping to shape the data-stack strategy, weigh investment decisions, and ultimately builder and foster a culture of data literacy.
- Performs other duties as requested by management.
SKILLS & QUALIFICATIONS
- Bachelor’s in quantitative field (Data/Computer Science, Engineering, Statistics, Economics) or equivalent practical experience.
- 6-8 years in analytics engineering / data modeling / BI.
- Deep expertise in SQL, Azure, Power BI, Postgres, and other modern BI tools.
- Proficient in data modeling, ETL, automation.
- Comfortable writing complex queries against relational databases, normalizing data into a common schema, and orchestrating automated refreshes.
- Proven experience in understanding complicated datasets, consolidating, and building intuitive and useful reporting for end users.
- Demonstrated success presenting complex analyses to execs and non-technical audiences—comfortable running the meeting, fielding questions, and influencing outcomes.
- Experience mapping customer journeys across products and implementing automated quality-control checks.
- Strong business intuition.
- Willingness to be full-time in our Denver, Colorado office.
This positions will remain open until closed, but at minimum through August 31st, 2025.
Benefits include the following:
· Medical, Dental, and Vision
· Company sponsored Life Insurance
· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
· FSA/HSA
· Paid Time Off
· Sick Time
· Internet Reimbursement
· 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
Top Skills
Azure
ETL
Postgres
Power BI
SQL
What the Team is Saying
Matt
CEO
David
VP of Product
Flynn
VP, Product and Engineering
Amber
VP and Corporate Controller
Karla
Customer Support Supervisor
Shannon
People Operations Manager
Jonathan
Director of Development
Matt
Customer Support Manager
Lucas
VP of Sales
Lillian
Data & Analytics Specialist
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The Company
What We Do
Introducing FRONTSTEPS — We are a resident engagement platform powering communities to be safe, informed, and efficient. Anyone can offer HOAs a website and document storage, FRONTSTEPS provides the opportunity to make a difference in a community. We are building the #1 software platform for HOAs, PMCs, builders, and security companies.
Why Work With Us
Our culture is vibrant and our employees share our company goals and core values. Work here because you're courageous and value taking care of the customer at all times, moving with purpose & urgency, and innovating & failing forward. Work here to meet smart, creative people who want to transform how the modern community functions.
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FRONTSTEPS Offices
OnSite Workspace
Typical time on-site:
None
