The Role
At FRONTSTEPS, we don’t just build software—we empower communities to thrive. As the nation’s most comprehensive Community Management platform, we simplify how management companies and homeowner associations connect, operate, and optimize their communities. With cutting-edge technology and a relentless focus on user experience, we create solutions that help community leaders collaborate and succeed.
But technology is only as strong as the people behind it. That’s where you come in.
We’re not for everyone—only those who are ready to step up, dive in, and own their impact. Our team is built on championship-level talent, a winning mindset, and the drive to solve complex problems. At FRONTSTEPS, we challenge each other, push boundaries, and build industry-leading solutions together. If you’re looking for a place to grow, make a difference, and be part of something bigger, this is it.
POSITION OVERVIEW
The Implementation Consultant is responsible for the independent, strategic execution of setup, implementation, and adoption of our software solutions. You will collaborate across Sales, Support, Customer Success, and other stakeholders to deliver high-volume software installations with direct impact on business success and customer satisfaction.
This salaried role reflects a professional services position with an expectation of strategic thinking, execution autonomy, ownership of complex deliverables, and consistent contribution to business-critical results – all of which will contribute meaningfully to the company’s revenue, customer retention, and operational excellence. You will be a key contributor to advancing our business objectives in this role.
ESSENTIAL FUNCTIONS
- Provide system setup, configuration changes, training, implementation, and support of FRONTSTEPS products with minimal supervision and direct ownership of deliverables
- Consult with clients throughout implementation to ensure software is configured to meet their technical requirements and specifications in alignment with strategic business goals
- Manage multiple customer implementation projects simultaneously including creating project plans, configuring products, and providing customer trainings as part of the implementation. It is expected you will operate autonomously while demonstrating strong initiative and problem-solving capabilities.
- Troubleshoot software and provide technical guidance to customers to ensure that their priorities and directions are aligned with product capabilities and their platform meets customers’ needs
- Proactively identify issues and manage conflicts that may arise to ensure the quality of the project is not compromised
- Document best practices, processes, and procedures to streamline future onboarding efforts and scale knowledge across the team
- Ability to implement products through coordination of resources and collaboration with multiple stakeholders with a clear understanding of the impact on customer satisfaction and business performance
- Work with cross-departmental teams to forward company and maximize clients product adoption and long-term value realization
- Manage customer data required for successful implementations
- Own and drive projects forward with accountability for meeting key performance metrics and client readiness outcomes
- Contribute to the success and evolution of the Solutions Delivery Team while analyzing and refining processes that drive efficiencies and revenue
- Additional responsibilities, including special projects, may be assigned as needed
- Performs other duties as requested by management
REQUIRED SKILLS & QUALIFICATIONS
- 2 - 5 years in a SaaS implementation environment in a customer facing solution delivery or implementation role
- Proven ability to multi-task utilizing time management and work prioritization skills
- Ability to use critical thinking skills to investigate and solve problems independently and with direct effect on client satisfaction and project success
- Excellent interpersonal and communication skills
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite
- Strict attention to details and highly organized
- Technical aptitude and the ability to learn new processes quickly
- Adaptable to change
- Knowledge of HOA/Community Management preferred
- Knowledge of FRONTSTEPS suite of products a plus
- Training experience is preferred but not required
- Project management experience preferred but not required
This position will remain open through September 5th, 2025, but may remain open longer until a qualified candidate is selected.
Benefits include the following:
· Medical, Dental, and Vision
· Company sponsored Life Insurance
· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
· FSA/HSA
· Paid Time Off
· Sick Time
· Internet Reimbursement
· 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
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The Company
What We Do
Introducing FRONTSTEPS — We are a resident engagement platform powering communities to be safe, informed, and efficient. Anyone can offer HOAs a website and document storage, FRONTSTEPS provides the opportunity to make a difference in a community. We are building the #1 software platform for HOAs, PMCs, builders, and security companies.
Why Work With Us
Our culture is vibrant and our employees share our company goals and core values. Work here because you're courageous and value taking care of the customer at all times, moving with purpose & urgency, and innovating & failing forward. Work here to meet smart, creative people who want to transform how the modern community functions.
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