The Role
The Software Implementation Specialist II manages new product installations, guides customers through configurations, provides training, and ensures successful software implementation.
Summary Generated by Built In
At FRONTSTEPS, we don’t just build software—we empower communities to thrive. As the nation’s most comprehensive Community Management platform, we simplify how management companies and homeowner associations connect, operate, and optimize their communities. With cutting-edge technology and a relentless focus on user experience, we create solutions that help community leaders collaborate and succeed.
But technology is only as strong as the people behind it. That’s where you come in.
We’re not for everyone—only those who are ready to step up, dive in, and own their impact. Our team is built on championship-level talent, a winning mindset, and the drive to solve complex problems. At FRONTSTEPS, we challenge each other, push boundaries, and build industry-leading solutions together. If you’re looking for a place to grow, make a difference, and be part of something bigger, this is it.
POSITION OVERVIEW
The Software Implementation Specialist II is responsible for accurate and efficient setup of new product installations. Working with our sales and support teams, your critical role will ensure timeliness of deliverables to our customers.
ESSENTIAL FUNCTIONS
- Provide system setup, configuration changes, training, implementation, and support of FRONTSTEPS products
- Consult with clients throughout implementation to ensure software is configured to meet their technical requirements and specifications
- Manage multiple customer implementation projects simultaneously including creating project plans, configuring products, and providing customer trainings as part of the implementation
- Troubleshoot software and provide technical guidance to customers to ensure that their priorities and directions are aligned with product capabilities and their platform meets customers’ needs
- Proactively identify issues and manage conflicts that may arise to ensure the quality of the project is not compromised
- Document best practices, processes, and procedures to streamline future onboarding efforts
- Ability to implement products through coordination of resources and collaboration with multiple stakeholders
- Work with cross-departmental teams to forward company and maximize client’s product adoption
- Manage customer data required for successful implementations
- Drive projects forward to meet key metrics,
- Support and help train SD I’s and act as a leader for implementation needs
- Contribute to the success and evolution of the Solutions Delivery Team while analyzing and refining processes that drive efficiencies and revenue
- Additional responsibilities, including special projects, may be assigned as needed
SKILLS & QUALIFICATIONS
- Bachelor’s degree or equivalent experience
- 2 - 5 years in a SaaS implementation environment in a customer facing solution delivery or implementation role
- Proven ability to multi-task utilizing time management and work prioritization skills
- Ability to use critical thinking skills to investigate and solve problems to maintain premier customer onboarding experiences
- Excellent interpersonal and communication skills
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Proficient in Microsoft Office Suite
- Strict attention to details and highly organized
- Technical aptitude and the ability to learn new processes quickly
- Adaptable to change
- Knowledge of HOA/Community Management preferred
- Knowledge of FRONTSTEPS suite of products a plus
- Training experience is preferred but not required
- Project management experience preferred but not required
This position will remain open through February 21st, 2025, but may remain open longer until a qualified candidate is selected.
Benefits include the following:
· Medical, Dental, and Vision
· Company sponsored Life Insurance
· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
· FSA/HSA
· Paid Time Off
· Sick Time
· Internet Reimbursement
· 401k match
FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
Top Skills
MS Office
SaaS
What the Team is Saying
Matt
CEO
David
VP of Product
Flynn
VP, Product and Engineering
Amber
VP and Corporate Controller
Karla
Customer Support Supervisor
Shannon
People Operations Manager
Jonathan
Director of Development
Matt
Customer Support Manager
Lucas
VP of Sales
Lillian
Data & Analytics Specialist
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Introducing FRONTSTEPS — We are a resident engagement platform powering communities to be safe, informed, and efficient. Anyone can offer HOAs a website and document storage, FRONTSTEPS provides the opportunity to make a difference in a community. We are building the #1 software platform for HOAs, PMCs, builders, and security companies.
Why Work With Us
Our culture is vibrant and our employees share our company goals and core values. Work here because you're courageous and value taking care of the customer at all times, moving with purpose & urgency, and innovating & failing forward. Work here to meet smart, creative people who want to transform how the modern community functions.
Gallery
FRONTSTEPS Offices
OnSite Workspace
Typical time on-site:
None
