About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Principal Customer Success Manager
Location: London, United Kingdom
We are looking for German speaking professional (Must)
Position SummaryAutomation Anywhere is seeking a highly experienced and strategic Principal Customer Success Manager to drive adoption, business value realization, retention, and expansion across a portfolio of key enterprise customers across EMEA.
Key Responsibilities
Strategic Customer Leadership· Own a portfolio of strategic enterprise accounts across EMEA.· Build trusted relationships with C-level stakeholders.· Develop and execute customer success plans.· Drive executive-level engagement and governance programs.Customer Adoption & Value Realization· Ensure customers achieve targeted outcomes.· Expand platform utilization and use cases.· Establish success metrics and value realization reporting.Retention & Growth· Drive renewals, expansion and NRR.· Identify risks and mitigation plans.· Increase customer advocacy and adoption.Executive Engagement· Lead EBRs and QBRs.· Present outcomes and recommendations.· Build executive stakeholder relationships.Cross-Functional Collaboration· Act as voice of customer.· Coordinate critical issue resolution.· Provide product and service insights.Customer Advocacy· Develop reference accounts.· Support webinars, case studies and events.· Foster customer communities.
Qualifications· Bachelor degree required; MBA/Masters preferred.· 12-15 years in Customer Success, Strategic Account Management, Enterprise Software, SaaS or Consulting.· Experience managing large enterprise/global accounts.· Experience driving retention, NRR, expansion revenue and executive engagement.
Skills· Strategic Account Management· Executive Stakeholder Management· Customer Journey Management· Renewal & Expansion Strategy· EBRs/QBRs· SaaS, AI & Automation· Digital Transformation· Cross-functional Leadership
Success Measures· Achievement of Renewal and NRR targets· Growth in platform adoption· Increase in expansion revenue· Executive stakeholder satisfaction· Reduction in churn· Growth in customer advocacy
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Skills Required
- Bachelor’s degree
- 12–15 years of experience in Customer Success, Strategic Account Management, Enterprise Software, SaaS, or Consulting
- Experience managing large enterprise or global accounts
- Experience driving retention, net revenue retention, expansion revenue, and executive engagement
- MBA or master’s degree
Automation Anywhere Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Automation Anywhere and has not been reviewed or approved by Automation Anywhere.
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Fair & Transparent Compensation — Pay is considered competitive to above average in many core roles, with sales and senior go-to-market positions noting strong on-target earnings and competitive packages. Feedback suggests several technical and leadership roles also view salary as a recurring strength.
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Leave & Time Off Breadth — Time off includes unlimited PTO in many postings, company holidays, volunteer days, and additional quarterly “Achievement Days” to unplug. Feedback suggests this breadth provides meaningful opportunities to rest and recharge.
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Flexible Benefits — Work practices emphasize flexible and hybrid arrangements, with remote options supported across roles. Feedback suggests this flexibility is a notable component of the total rewards experience.
Automation Anywhere Insights
What We Do
Welcome to Automation Anywhere. We’re on a singular and unwavering mission to democratize automation and create a better future for everyone, liberating people from mundane, repetitive tasks, and allowing them more time to use their intellect and creativity. With 2.8M bots deployed at customers in 90 countries, and a network of over 2100 partners, we are a leader in the Gartner Magic Quadrant, and our AI-powered digital workforce platform optimizes the business processes of the world's largest enterprises and governments in virtually every industry including 85% of the top banks and financial institutions, 90% of the top healthcare institutions, 85% of the top technology companies, and 80% of the top telecom companies. Industry Awards and highlights: · Named a leader each year of Gartner Magic Quadrant for Robotic Process Automation · Named a Leader in Forrester Wave · Named a Leader and Star Performer in Everest Peak Matrix · Named a Leader in Nelson Hall NEAT Intelligent Automation Report · G2 Crowd 2020 Best Software Company · First Cloud-native digital workforce platform · 850+ pre-built, intelligent automation solutions · Bot security and IP protection · SaaS packages · Over 1.4M courses completed in Automation Anywhere University · Free AI-powered Community edition Try the world’s most advanced digital workforce platform today: https://bit.ly/startRPAtoday
