Principal Customer Quality Engineer

Reposted Yesterday
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Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Senior level
Artificial Intelligence • Automotive • Semiconductor
We create custom semiconductor solutions that move, process, store, and secure data quickly and reliably.
The Role
The Principal Customer Quality Engineer leads quality engagements for key accounts, performs failure analysis, advocates for quality compliance, manages cross-functional teams, and provides strategic quality reports.
Summary Generated by Built In

About Marvell

Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, and carrier architectures, our innovative technology is enabling new possibilities. 

At Marvell, you can affect the arc of individual lives, lift the trajectory of entire industries, and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. 

Your Team, Your Impact

Position sits in the Quality and Reliability organization with responsibilities focused on supporting the Customer and Product Quality group.

What You Can Expect

  • Customer Relationship Management: Lead technical quality engagements for key accounts in China and Taiwan. Act as the primary point of contact for quality inquiries, escalations, and quarterly business reviews (QBR).

  • Technical Failure Analysis (FA): Perform hands-on, first-level FA on optical modules (including Visual Inspection, CSAM, Curve Tracing, and TDR). Drive root-cause analysis and 8D reporting for manufacturing and reliability-related issues.

  • Quality Advocacy & Compliance: Integrate customer-specific requirements into Marvell’s Quality Management System (QMS). Manage Product Change Notices (PCNs) and ensure adherence to customer scorecards and PPM targets.

  • Cross-Functional Leadership: Orchestrate internal teams (R&D, Manufacturing, Reliability) to execute qualification plans, assess reliability risks, and improve product yield and Turn-Around Time (TAT).

  • Strategic Reporting: Provide executive-level briefings on customer quality health, crisis status, and continuous improvement initiatives.

What We're Looking For

Professional Background

  • Education: B.S. in Electrical Engineering, Quality Engineering, or a related technical discipline from a leading university.

  • Experience: 10+ years in Quality, Product, or Customer-facing Engineering, with at least 7+ years specifically in Key Account/Regional Customer Quality.

  • Domain Expertise: Proven background in semiconductor manufacturing (Assembly/Test) with a focus on Optical Modules, Networking, or ASICs.

Technical Skills

  • Process Knowledge: Deep understanding of SMT, Bumping manufacturing, and material analysis (solder paste, underfill, flux residues).

  • Failure Analysis: Proficiency in optical component-level FA and debugging from component to application level.

  • Hardware Literacy: Experience reviewing PCB layouts and schematics.

  • Data Analytics: Advanced proficiency in Excel and data analysis tools to track quality metrics and scorecards.

Additional Compensation and Benefit Elements

With competitive compensation and great benefits, you will enjoy our workstyle within an environment of shared collaboration, transparency, and inclusivity. We’re dedicated to giving our people the tools and resources they need to succeed in doing work that matters, and to grow and develop with us. For additional information on what it’s like to work at Marvell, visit our Careers page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Interview Integrity 

To support fair and authentic hiring practices, candidates are not permitted to use AI tools (such as transcription apps, real-time answer generators like ChatGPT or Copilot, or automated note-taking bots) during interviews.

These tools must not be used to record, assist with, or enhance responses in any way. Our interviews are designed to evaluate your individual experience, thought process, and communication skills in real time. Use of AI tools without prior instruction from the interviewer will result in disqualification from the hiring process.

This position may require access to technology and/or software subject to U.S. export control laws and regulations, including the Export Administration Regulations (EAR). As such, applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens, lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3), all applicants may be subject to an export license review process prior to employment.

#LI-SYU

Top Skills

Asics
Data Analysis
Excel
Networking
Optical Modules
Smt
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The Company
HQ: Santa Clara, CA
6,500 Employees
Year Founded: 1995

What We Do

Marvell specializes in semiconductor solutions that power a wide range of industries, from data centers and 5G networks to AI, automotive, and storage applications. Our cutting-edge products are designed to meet the constantly evolving demands of a connected world, enabling faster, more efficient and more secure data processing and communication. With a focus on excellence and a commitment to advancing technology, we develop solutions that drive progress and transform industries.

Why Work With Us

Life at Marvell means being a part of new innovation and enduring technology; but it's also much more. Our diverse community is strengthened through cultural events, corporate gatherings and team-building activities, fostering collaboration and making work enjoyable. At Marvell, it's not just a job; it's an enriching, community-driven experience.

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