Principal Customer Quality Engineer

Posted 16 Days Ago
Be an Early Applicant
Essex Junction, VT, USA
In-Office
85K-146K Annually
Senior level
Semiconductor • Manufacturing
The Role
Leads customer and internal quality issue resolution across semiconductor manufacturing fabs. Drives cross-functional corrective actions, quality improvement initiatives, KPI development, customer communications, audit coordination, and closure of corrective action requests. Serves as the customer voice within Fab 9 while collaborating with Quality, Manufacturing, Sales, Supply, and other teams. Requires strong problem-solving, communication, organizational, presentation, and technical writing skills.
Summary Generated by Built In

About GlobalFoundries:

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.


Summary of Role:

The Customer Quality Engineering (CQE) team provides leadership and technical support on quality and reliability issues to internal and external customers and works closely with the Fab teams to ensure we have robust quality systems and processes to deliver on business commitments. In this role, you will provide technical leadership to drive quality and reliability issues and improvement opportunities to closure. You will also have the opportunity to work with cross-functional teams and other GlobalFoundries Fabs to drive strategic initiatives that directly impact customer satisfaction.

Essential Responsibilities:  

  • Drive cross-functional teams to address and close all Quality issues raised by clients; contribute to similar in-fab issue resolution   
  • Effectively communicate status of Quality-related tasks, projects and metrics to upper management, customers, and internal teams   
  • Lead quality meetings with GF internal teams or with customers  
  • Work across functional teams in Quality, Manufacturing, Sales, Supply and others, both within Fab 9 and across all fabs  
  • Establish Standard Work quality-related continuous Improvement activities and Key Performance Indicators (KPIs)   
  • Serve as focal point for bringing the “voice of the customer” to other Fab 9 teams   
  • Planning and coordination of customer audits; Follow-up on internal audits CAR closure and ensure effectiveness in corrective actions implemented.  

 

Other Responsibilities: 

  • Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs. 
  • Other duties as assigned by manager. 

 

Required Qualifications:  

  • Education – Engineering or Technology-related bachelor's degree  
  • Experience - minimum of 4-5 years of diverse relevant skills (Process Engineering, Tech Development, Reliability, Process Integration)   
  • Experience in semiconductor manufacturing process and quality systems  
  • Strong communication skills 
  • Fluency in English Language – both written & verbal  
  • Strong organizational skills; demonstrated ability to manage multiple tasks simultaneously and able to react to shifting priorities to meet business needs.  
  • Results oriented and focused on quality of work  
  • Excellent structured problem-solving skills  
  • Strong presentation and technical writing skills, as well as verbal communication skills.   

 

Preferred Qualifications:  

  • Master's degree in engineering / STEM related field
  • Previous audit experience and/ or experience with IATF16949 or VDA6.3 audit standards  
  • Ability to work effectively and efficiently with diverse teams and clients  
  • Project management skills - i.e., the ability to innovate and execute on solutions that matter; the ability to navigate ambiguity.  

Expected Salary Range

$85,000.00 - $146,000.00

The exact Salary will be determined based on qualifications, experience and location.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 

 

An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations. 

 

GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. 

 

All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law 

Skills Required

  • Bachelor’s degree in Engineering or a technology-related field
  • Minimum 4–5 years of diverse relevant experience in process engineering, technology development, reliability, or process integration
  • Experience with semiconductor manufacturing processes and quality systems
  • Strong written and verbal communication skills
  • Fluency in English, written and verbal
  • Strong organizational skills and ability to manage multiple tasks and shifting priorities
  • Results-oriented focus on quality of work
  • Excellent structured problem-solving skills
  • Strong presentation and technical writing skills
  • Master’s degree in engineering or a STEM-related field
  • Previous audit experience or experience with IATF 16949 or VDA 6.3 audit standards
  • Ability to work effectively with diverse teams and clients
  • Project management skills and ability to innovate and execute solutions

GlobalFoundries Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GlobalFoundries and has not been reviewed or approved by GlobalFoundries.

  • Healthcare Strength — Comprehensive medical, dental, vision, life, disability, and mental health support is presented as a meaningful part of the package. Wellness programs and an Employee Assistance Program add to the sense of broad health coverage.
  • Retirement Support — A 401(k) with matching from day one and access to an employee stock purchase program are positioned as notable financial benefits. Retirement provisions are repeatedly framed as a strong counterweight to other compensation concerns.
  • Leave & Time Off Breadth — Time-off provisions are described as generous, including high annual vacation accrual, dedicated sick time, and additional personal days. Extended paid parental leave frameworks are also outlined as a substantial leave benefit.

GlobalFoundries Insights

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The Company
HQ: Malta, NY
12,676 Employees
Year Founded: 2009

What We Do

GlobalFoundries (GF) is one of the world’s leading semiconductor manufacturers. GF is redefining innovation and semiconductor manufacturing by developing and delivering feature-rich process technology solutions that provide leadership performance in pervasive high growth markets. GF offers a unique mix of design, development, and fabrication services. With a talented and diverse workforce and an at-scale manufacturing footprint spanning the U.S., Europe and Asia, GF is a trusted technology source to its worldwide customers. For more information, visit www.gf.com. GlobalFoundries is an Equal Employment Opportunity/Affirmative Action (EEO/AA) employer Minorities/Female/Disabled/Veteran (M/F/D/V).#CB

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