You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you will be doing...
At Verizon Connect, we have an opportunity for a Principal Customer Enablement Strategist to architect and build the enablement journeys for our core software products, seamlessly connecting the experience inside the platform with the experience outside of it.
As a senior individual contributor, you will own both the strategy and the execution. Your goal is to maximize full-suite product adoption, drive customer expansion, increase mobile app usage, and successfully guide a diverse user base through complex transitions like platform migrations.
Partnering tightly with Product, Customer Success, and L&D, you will determine exactly what customers need to learn, why, and how best to deliver it. You will unify in-app guidance, digital asynchronous learning, automated emails, and live training into a single, cohesive engine that grows with the customer and drives measurable business outcomes.
Core Impact & Responsibilities
Unified Enablement Architecture: Design and build cohesive customer journeys that integrate in-product guidance (e.g., Pendo/WalkMe) with out-of-product channels like digital academies, automated email workflows, and live enablement sessions.
Adoption & Expansion Strategy: Lead the enablement approach for high-stakes business initiatives. Ensure every learning touchpoint accelerates platform migration, deepens feature adoption, and directly drives customer expansion and retention.
Data-Driven Interventions: Analyze product usage telemetry, customer health scores, and business outcomes to pinpoint friction. Deploy targeted, multi-channel solutions that accelerate Time-to-Value (TTV) and drive ongoing product use.
End-to-End Execution: Map the logic, write the in-app guides, configure the email triggers, and build the asynchronous assets. You design the strategy, and you build the deliverables.
Cross-Functional Alignment: Synchronize digital readiness for feature rollouts alongside Product Management, Digital CX, Marketing, and live Customer Enablement teams to guarantee a frictionless customer experience across all mediums.
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Six or more years of strategic experience in Customer Enablement, Product-Led Growth (PLG), or Digital Customer Success within a complex B2B SaaS environment.
Business-First Mindset: A proven track record of tying enablement programs directly to hard metrics like Net Revenue Retention (NRR), expansion revenue, successful platform migrations, and accelerated time-to-value.
Integrated Ecosystem Expertise: Deep, hands-on experience building behavior-driven guidance using digital adoption platforms (e.g., Pendo, WalkMe, Appcues) and connecting them to external channels like LMS platforms (Skilljar, Docebo), marketing automation (Marketo, HubSpot), and live training programs.
Builder and Strategist: You conceptualize multi-channel learning strategies and build the components yourself. You think like a business leader, empathize like a customer, and execute like a product owner.
Outcome-Based Portfolio: The ability to demonstrate past work through measurable business outcomes and data-driven customer journey improvements, rather than output metrics or course completion rates.
Even better if you have one or more of the following:
Experience working in a Product-Led Growth (PLG) or Tech-Touch Customer Success environment.
Deep knowledge of Customer Learning Management Systems (LMS) like Skilljar, Docebo, or Absorb.
Background in instructional design specifically for B2B SaaS or complex hardware/IoT products.
Experience utilizing customer health scoring and telemetry data to trigger automated learning emails or in-app messaging.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $94,500.00 - $165,000.00.Skills Required
- Bachelor's degree or four or more years of work experience
- Four or more years of relevant experience through work, military experience, or specialized training
- Six or more years of strategic experience in Customer Enablement, Product-Led Growth, or Digital Customer Success within a complex B2B SaaS environment
- Proven ability to connect enablement programs to Net Revenue Retention, expansion revenue, platform migrations, and time-to-value
- Hands-on experience with digital adoption platforms such as Pendo, WalkMe, or Appcues
- Experience connecting digital adoption platforms with LMS, marketing automation, and live training programs
- Ability to conceptualize multi-channel learning strategies and build the deliverables independently
- Portfolio demonstrating measurable business outcomes and data-driven customer journey improvements
- Experience in a Product-Led Growth or Tech-Touch Customer Success environment
- Knowledge of customer learning management systems such as Skilljar, Docebo, or Absorb
- Instructional design experience for B2B SaaS or complex hardware/IoT products
- Experience using customer health scoring and telemetry data to trigger automated learning emails or in-app messaging
Verizon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verizon and has not been reviewed or approved by Verizon.
-
Fair & Transparent Compensation — Fairness and competitiveness of pay are highlighted through statements such as “pay is good,” “pays very well,” and “the compensation at VZ is very competitive.” High earning potential is also described for certain roles, including base pay plus commissions and bonuses.
-
Healthcare Strength — Healthcare coverage is portrayed as comprehensive, spanning medical, dental, and vision with before-tax contributions and preventive-care credits. Increased HSA contributions and multiple plan options further reinforce the perceived strength of health benefits.
-
Retirement Support — Retirement offerings are positioned as robust, including a strong 401(k) match, pension eligibility for some groups, and additional financial protections like life and long-term disability coverage. Union contract updates also point to pension increases and retirement security improvements.
Verizon Insights
What We Do
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to move the world forward - collectively building the network America relies on most. Here, we have the ability to learn and grow at the speed of technology, the space to create within every role, and the opportunity to shape a rewarding career.
Why Work With Us
Integrity. Respect. Excellence. Accountability. These are some of the key values at the heart of our Credo. This code of conduct lays out how we show up as a responsible business every day. It is the blueprint that inspires us to live up to the highest standards and defines who we are and how we work.
