The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleReporting to the Director of Professional Services, the Principal Customer Enablement Specialist will be responsible for delivering full-time, on-site technical support and training activities for AspenTech Subsurface Science & Engineering (SSE)’s Formation Evaluation product suite (Aspen Geolog) to one of AspenTech’s largest and most strategic customers in the Middle East.This role requires both deep technical expertise and interpersonal skills to guide users in effectively leveraging SSE technology, ensuring a comprehensive understanding of the software's functionalities and workflows. As a trusted advisor, you will work closely with the Customer to identify their unique challenges and deliver innovative solutions that drive long-term success and value. This is an exciting opportunity to make a direct, meaningful impact on the success of both our Customer and AspenTech’s continued growth in the region.Your Impact
- Provide loyalty-inspiring on-site customer services that drive user engagement and sustain product usage.
- Troubleshoot & resolve complex technical and/or engineering-related problems reported by Customer using AspenTech’s proprietary software (Aspen Geolog).
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
- Collaborate with R&D and Product Management to drive continuous product enhancements.
- Collaborate with other AspenTech functions to maintain and develop business opportunities.
- Adhere to contractual obligations and communicate potential gaps to Management.
- Provide activity reports to Customer and Management as needed.
- Provide timely reporting KPIs for operations, financial, and corporate requirements.
- Develop strong relationships with Customer, building an understanding of their business needs and challenges.
- Bachelor's or Master’s degree in Geoscience-related disciplines such as Geology, Petrophysics, or Petroleum Engineering.
- Minimum of 10+ years of relevant experience in formation evaluation or petrophysics.
- Minimum of 5+ years of experience with Aspen Geolog software.
- Previous experience working on-site with customers is a plus.
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
- Ability to identify opportunities that create value for customers with a strong customer first mindset.
- Ability to proactively take the leads in resolving complex technical issues and/or difficult organisational problems with an innovative approach.
- Ability to manage multiple responsibilities and competing priorities.
Skills Required
- Bachelor's or Master's degree in a geoscience-related discipline such as Geology, Petrophysics, or Petroleum Engineering
- 10+ years of relevant experience in formation evaluation or petrophysics
- 5+ years of experience with Aspen Geolog software
- Ability to present complex information clearly and concisely using strong written and verbal communication skills
- Ability to identify customer value opportunities with a strong customer-first mindset
- Ability to lead resolution of complex technical issues and difficult organizational problems innovatively
- Ability to manage multiple responsibilities and competing priorities
- Previous experience working on-site with customers
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
