RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We're searching for a UK-based Principal Consultant to join our Implementation Services team, so that we can deliver high-quality, customer-facing project engagements across the Allocate HealthSuite. The Principal Consultant will build and maintain client relationships during Services engagements, translate business requirements into best-practice approaches, and lead successful implementations to drive measurable adoption and value for our healthcare clients.
How You'll Spend Your Time
- Project manage and implement multiple products within the Allocate HealthSuite to deliver high-quality, on-time outcomes for clients both on-site and remotely.
- Act as Subject Matter Expert across Medic on Duty, Activity Manager, Job Planning and Appraisal in order to train, coach and develop other members of the team.
- Analyse service data from client engagements to clarify operational issues and determine process adjustments that address customer needs and improve delivery outcomes.
- Partner with cross-functional teams and client stakeholders in order to align service delivery with diverse expectations and achieve sustained client satisfaction.
- Identify automation opportunities and enable AI-driven enhancements within service workflows to improve efficiency, quality and scalability of implementations.
- Maintain operational excellence by enabling user adoption, structured onboarding and supporting change management throughout implementation cycles.
- Ensure project documentation is created and maintained to the standard required by the UK&I Professional Services team in order to support disciplined, repeatable delivery.
What Kind of Things We're Most Interested in You Having
- Strong knowledge of RLDatix medics products, including Medic on Duty, Activity Manager, Job Planning and Appraisal.
- Proven success in managing operational teams to deliver standardised SaaS platform implementations, with accountability for performance metrics and monthly targets.
- In-depth knowledge on how to analyse operational data, identify process improvement opportunities and optimise service workflows for enhanced customer outcomes.
- Demonstrated capability to instruct and coach staff on AI-enabled automation initiatives and process enhancements, ensuring effective adoption of new workflows and technologies.
- A track record of establishing and maintaining collaborative stakeholder partnerships that support successful platform adoption.
- Solid understanding of project financial principles, with the ability to support cost management, resource allocation and budget adherence.
- Ability to work remotely with willingness to travel to client sites across the UK as required.
- Sincere interest in healthcare transformation and improving patient safety through technology.
- A knack for working collaboratively within a fast-paced, innovation-driven SaaS environment.
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.
As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [email protected].
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Skills Required
- UK-based and able to travel to client sites across the UK
- Strong knowledge of RLDatix medics products including Medic on Duty, Activity Manager, Job Planning and Appraisal
- Proven experience managing operational teams to deliver standardized SaaS platform implementations with accountability for performance metrics
- In-depth ability to analyse operational/service data and identify process improvements and workflow optimisations
- Experience instructing and coaching staff on AI-enabled automation initiatives and process enhancements
- Track record of establishing and maintaining collaborative stakeholder partnerships to support platform adoption
- Solid understanding of project financial principles, cost management, resource allocation and budget adherence
- Ability to work remotely and manage on-site and remote client engagements
- Interest in healthcare transformation and improving patient safety through technology
- Ability to work collaboratively in a fast-paced, innovation-driven SaaS environment
RLDatix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RLDatix and has not been reviewed or approved by RLDatix.
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Affordable Benefits — Health coverage is often described as affordable, with HSA/FSA options and efforts to offset plan changes. Feedback suggests core medical, dental, and vision offerings deliver solid value.
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Leave & Time Off Breadth — Generous PTO and paid holidays are consistently highlighted, supporting work-life balance. Feedback suggests time-off policies are a clear strength alongside hybrid/remote flexibility.
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Retirement Support — A 401(k) with company matching is recognized as a meaningful component of total rewards. Feedback suggests retirement benefits are straightforward and dependable.
RLDatix Insights
What We Do
At RLDatix, we believe that what flows through our software is more than bits and bytes — it’s human lives. This is our mantra, our mindset, our passion and our purpose. We deliver comprehensive healthcare software solutions designed to raise the standard of care for patients, providers and healthcare organizations around the world. What sets us apart: 🌎 Global reach, local impact — We serve over 10,000 organizations across 30+ countries. 💙 Culture of purpose — Our team is united by the conviction that healthcare work is a privilege. 🤝 Partnership mindset — We see ourselves as more than a vendor; we strive to be a trusted ally in improving patient safety and care. 💡 Innovation-driven — We continuously evolve our platform to help our customers stay ahead in compliance, safety, outcomes and efficiency. Join us as we continue to empower healthcare systems to do more — for their patients, staff and communities.
