Principal Consultant

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
  

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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The Principal Consultant is responsible for leading Professional Services' consulting teams during customer projects and oversees the day-to-day operations of a project until completion. The Principal Consultant is one of the primary contacts between WWT and the customer for any services project. In some cases, the Principal Consultant will lead several projects concurrently.

A Principal Consultant must be capable of supervising and leading a project team, managing a complex project, and being a recognized expert by significant career experience in enterprise IT leadership or by demonstrating technical/professional services expertise in one or more WWT technology practices.

The Principal Consultant leads customer-facing services projects of medium to large size or complexity. Principal Consultants often lead all aspects of these projects and the development of project deliverables (examples include white papers, plans, strategies, designs, assessments, and business case analyses). The Principal Consultant must be “Two in the Box” as part of WWTs approach to driving successful project outcomes.

DUTIES AND RESPONSIBILITIES

Solutions / Technical Leadership Role:

• The Principal Consultant understands all client scopes and objectives. They will be the one solution / technical voice facing the client externally and the escalation point internally for WWT employees, Partners, and Contractors.
• The Principal Consultant will partner with the PMO counterpart to resolve Risks and Issues upon identification.
• The Principal Consultant is accountable for resolving technical Risks and Issues in their project using their background and the array of resources available within WWT.
• The Principal Consultant holds staff, contractors, and partners responsible for ensuring that The WWT best practices and templates are followed and delivered to the customer.
• The Principal Consultant will review deployment documents, technical assessments, and other technical outputs to ensure a correct and consistent tone is being delivered as we define by “One Voice.”
• The Principal Consultant will manage their respective project as if it were their own stand-alone business and deliver a service that matches WWTs expectations, focusing on profitability and professionalism.

Primary:

• Main contact between WWT and customer from beginning to end of a project, ensuring the team meets the customer's needs.
• Demonstrated ability to carry out consulting activities and methodologies leading to comprehensive discovery, analysis, and technical/business recommendations.
• Advanced communication skills, including business/technical writing and presentations;
• Advanced ability to present in-depth technical solutions.
• Self-motivation with the ability to motivate and energize a project team.
• Drive to exceed customer and project goals.
• Demonstrate ability to work successfully at all customer levels, from C-level executives to end users.
• Thoughtful leadership and innovative thinking.
• Positive customer service attitude.
• Drive additional profitable growth within the accounts.
• Develop relationships throughout the customer's organization to source new business.
• Responsible for the delivery of project work, ongoing quality of the work, ensuring standards and delivery methodologies are being followed and appropriate resources are available to meet the current and future demands of the project.
• Participate with Sales during the sales process through Project Scoping Workshops (PSWs), presentations, solutions, and development of Scopes of Work.
• Provide the bridge between Sales and Professional Services as new opportunities are closed.
• Proven track record of customer focus, including the ability to foster long-term client relationships;
• Ability to successfully manage partner and vendor resources.
• General understanding of financial forecasting, reporting, and budgeting.
• Personnel management experience.
• Expert knowledge of project management principles and practices.
• Willing to travel 50-75% of the time.
• Proactively detects technical deficiencies and develops practical, workable solutions to problems.
• Takes full responsibility for the overall execution and delivery of critical tasks or projects.
• Creates an environment where others feel safe to be open and candid and where conflicting ideas and opinions are regularly discussed.

Collaboration & Leadership

• Conveys the WWT vision in accurate and relevant terms that others can identify with, helping others see how things will improve.
• Stays focused on department and WWT strategic priorities and allocates their time and resources accordingly.
• Works with and through others to consistently break down barriers between departments.
• Demonstrated ability to coach and mentor.
• Proactively seek ways to expand technical knowledge.
• Possesses professional maturity and presence.
• Works actively on mentoring and team development with more junior team members.
• Proficient in the aspects of project launch and closure.
• Ability to act as a technical expert.
• Good technical, problem-solving, and communication skills.
• Manage large or multi-disciplinary/multi-phased projects, including planning, staffing, budgeting, and delivery.
• Maintain current knowledge of industry trends and tools to provide best-practice insight and best-in-class recommendations to management.
• Ensure that all components and their usage are consistent and compliant with all applicable regulatory, departmental, IT, and corporate standards, policies, and guidelines.

Management

• Manage project risk, up/cross-selling, and oversight of team deliverables.
• Contribute to the definition of industry best practice through subject matter expertise.
• Support the organization as required, including project scoping, developing SOWs, and responding to RFIs, and RFPs.
• Deliver within the scope of the SOW while meeting or exceeding profit targets.
• Provide appropriate direction and feedback to team members.
• Ensure that the team identifies, documents, and drives resolution for program issues.
• Responsible for training and career development of Associate Consultants, Consultants, and Senior Consultants.
• Mentoring and ensuring that the Associate Consultants, Consultants, and Senior Consultants are hitting target utilization and quality metrics in programs they oversee.
• Budget and Financial Management of Projects and Programs

EDUCATIONAL/EXPERIENCE REQUIREMENTS

A Principal Consultant must have a bachelor's degree in an appropriate technical, business, or management discipline. An advanced degree is preferred. Other requirements include:

Minimum

• Minimum fifteen years (15) of industry experience in enterprise IT management, technology consulting, advisory, or professional services.
• Bachelor of Science from an accredited university or equivalent technical or business experience.
• 5-7 years experience as a Senior or Lead Consultant or equivalent experience.

Preferred:

• Thorough understanding of at least one central WWT technology practice area, key technology partners, and market trends.
• Post-graduate training in business-related discipline or management.
• Demonstrated leadership, team building, and management skills.
• Advanced client-facing skills, including analyzing complex problems and influencing and negotiating with clients.
• Demonstrated technical consulting experience in one or more vertical sectors: government, public sector, higher education, finance, health care, technology, or other commercial.