Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Principal Service/Product Design Architect is a highly skilled subject matter expert, responsible for executing the relevant business unit strategy through the development of sustainable, scalable, best practice service offers.
This role works with Service Offer Management team to define and scope new services and service capabilities.
The Principal Service/Product Design Architect interacts with key stakeholders including Sales, Delivery, Platform and our clients, to ensure that the design of services will meet the real needs of clients across a global marketplace.
- Designs and develops paper prototypes for review with clients and stakeholders to ensure scope and definition is feasible and viable.
- Documents Internal Service Definitions for new service offers and service capabilities.
- Facilitates ideation and design workshops to validate needs, and identify solution designs at a process, platform an organization level.
- Coordinates with other architects, designers and subject matter experts responsible for detailed solution designs.
- Ensures that designs meet the common and specific design principles to be applied to a service.
- Leverages best practices in design thinking, scaled agile, ITIL, security – to design best-of-breed service solutions.
- Applies core design principles across all new service design and service development.
- Develops workshop collateral to be used as facilitation tools in ideation and design workshops.
- Seeks out opportunities to enhance and innovate our design practices to ensure that our service solutions will optimize potential revenue generation, minimize cost and create the most cost-effective client experience designed to grow client adoption of services portfolio.
- Conceptualizes designs by conducting detailed analysis of service design and architecture frameworks, to ensure the design is fit for purpose and meets client requirements.
- Analyse pre-sales concepts and influence design decisions to ensure that they are operable, maintainable, scalable and robust through an end-to-end lifecycle.
- Plans design activities in detail, making sure that all relevant aspects and client requirements are considered during service design, specifies any technical infrastructure to be created, as well as required organizational changes.
- Responsible for producing and maintaining all design documentation including blueprints and produce a service design model which is delivered to the transition phase and contains all the necessary details for all phases of the life cycle.
- Assesses architecture components and validates and verifies technical models to ensure risks are minimized and technical service designs are rolled out within the agreed service levels (SLA’s) and operating levels (OLA’s) and are fit for purpose.
- Extended knowledge and understanding of IT industry environment and business needs.
- Extended relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
- Extended communication skills (verbal and written) coupled with good questioning skills.
- Extended knowledge of systems and design thinking.
- Extended knowledge and understanding of the full software development lifecycle.
- Extended documentation skills, in particular business requirements.
- Extended analytical and research skills.
- Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
- Ability to persuade, negotiate and influence key stakeholders.
- Ability to establish and manage processes and practices through collaboration and the understanding of business.
- Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.
- Relevant certifications such as Scaled Agile and ITIL are beneficial.
- Extended experience working in an Information Technology environment, particularly within IT Operations.
- Extended relevant experience in similar role within a related environment.
- Extended experience in Operations Architecture, Service Architecture, or Pre-sales Consulting role related to outsourced services.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Skills Required
- Bachelor’s degree or equivalent in Information Technology, Computer Science, Business, or a related field
- Extensive experience working in an information technology environment, particularly IT operations
- Extensive relevant experience in a similar role within a related environment
- Extensive experience in operations architecture, service architecture, or pre-sales consulting for outsourced services
- Knowledge and understanding of the IT industry environment and business needs
- Relationship management and collaboration with internal and external business leaders and stakeholders
- Strong verbal and written communication and questioning skills
- Knowledge of systems and design thinking
- Knowledge and understanding of the full software development lifecycle
- Business requirements and technical documentation skills
- Analytical and research skills
- Ability to facilitate business conversations and influence, persuade, and negotiate with stakeholders
- Ability to establish and manage processes and practices collaboratively
- Scaled Agile certification
- ITIL certification
NTT DATA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NTT DATA and has not been reviewed or approved by NTT DATA.
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Fair & Transparent Compensation — Feedback suggests salary bands and grades are clearly defined, making ranges and promotion criteria easier to understand. Standardized HR processes provide visibility into levels across common delivery roles.
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Healthcare Strength — Feedback suggests the package includes comprehensive medical, dental, and vision options with HSA/FSA eligibility. Global materials emphasize comprehensive insurance and wellbeing as baseline offerings across regions.
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Wellbeing & Lifestyle Benefits — Flexible work options, including remote/hybrid arrangements, are highlighted as core benefits and can support work–life balance. Some delivery teams report more manageable hours than strategy consultancies, improving perceived value for time.
NTT DATA Insights
What We Do
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity
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