Suavis is hiring a Principal Consultant\Business Analyst with prior consulting experience to join our growing Customer Experience Practice and Digital Transformation. You are someone with significant hands-on experience on a CRM platform, either in a lead role or you have the aspirations to step into one. You are passionate about leadership, be it with your depth and knowledge on the platform or your strength as a PM. We are looking for someone who can bring that leadership into this growing team, help shape its direction, and help us celebrate the victories as the team grows.
Job Responsibilities
* Define a project roadmap for your clients' initiatives
* Consult on solution best practices and serve as a subject matter expert
* Consult on change management best practices and assist the customer in implementing a change management plan
* Participate in the pre-sales process as needed for RFPs and SOWs
* Serve as the escalation point for the Project Manager on client communication and changes to scope
* Leading business process discovery workshops
* Taking complex client and solution concepts and articulating them to audiences of varying perception levels
* Planning, managing, and performing application build, test, and deploy activities
* Identifying and monitoring interdependencies between various program or project work streams
* Creating project deliverables and standards (e.g., including process standards)
* Planning and establishing after go-live activities including ongoing support
Job Description
* Experienced candidates must have 8+ years of experience working for a consulting firm or a professional services division of a software company in a business analyst / consulting role
* Experienced candidates must have 6+ years of hands-on experience working on the CRM platform or ERP platforms and has depth on other CRM software packages (Microsoft CRM, Salesforce, Oracle On-Demand, Oracle Sales Cloud, Oracle Service Cloud, SugarCRM or similar.)
* Excellent organizational, verbal, presentation/facilitation and written communication skills
* Ability to work well with people including project stakeholders and project team members
* Proactive desire to continue to broaden and deepen business and consulting skills
* Ability to work both independently and within a team environment backed up by strong communication skills
* Must have a proven track record meeting with senior management and executives as a subject matter expert
* Must be able to take complex client and vendor concepts and articulate them to audiences of varying perception levels
* Strong presentation solution design skills are essential
* Demonstrated years of consulting or equivalent experience
So, if you're looking for an opportunity to flex your technical muscles in a high-energy, team-oriented environment where you own your career, wed love to hear from you.
Location: Kharadi, Pune
Type: Full Time Employment
Note: Immediate Joining
Skills Required
- 8+ years of experience at a consulting firm or professional services division in a business analyst or consulting role
- 6+ years of hands-on experience with CRM or ERP platforms
- Experience with CRM platforms such as Microsoft CRM, Salesforce, Oracle, SugarCRM, or similar
- Excellent organizational, verbal, presentation, facilitation, and written communication skills
- Ability to collaborate effectively with project stakeholders and team members
- Ability to work independently and within a team environment
- Proven experience meeting with senior management and executives as a subject-matter expert
- Ability to articulate complex client and vendor concepts to audiences with varying levels of understanding
- Strong presentation and solution-design skills
- Demonstrated consulting or equivalent experience
What We Do
Suavis helps enterprises modernize sales, service, and customer engagement through AI-driven digital solutions. Its offerings include CX transformation strategy, predictive analytics, sales and revenue acceleration, field-service optimization, intelligent quote-to-cash, subscription analytics, sales and marketing automation, channel-partner engagement, master-data management, and digital commerce. These solutions connect customer, product, and operational data while improving efficiency, decision-making, and measurable business outcomes for enterprises.
