Note: Fidelity is not providing immigration sponsorship for this position.
The Role
We are seeking a talented individual to assist the Configuration Management CoE, with a strong focus on Common Service Data Model (CSDM) implementation. The Configuration Management Analyst will derive insights from available data and develop recommendations for process improvements. This role supports CMDB updates and analysis, and drives CSDM adoption across IT configuration data.
Assist with the migration of CMDB into the CSDM data management model
Provide accurate data through reporting for annual maintenance and validation
Engage with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
Support the IT lifecycle management plan for all equipment, hardware, and software within scope
The Expertise and Skills You Bring
Exceptional management, analytical, communication, conceptual thinking, project management, and problem-solving capabilities
Self-motivated team player who brings energy, enthusiasm, and intellectual curiosity to the role
Perform operational activities as defined by Configuration Management (CM) policies and procedures
Experience with CSDM and operational use within ServiceNow CMDB
Fulfill CM service requests as assigned
Mentor the organization on CM services, concepts, policies, and procedures
Oversee the design, coding, and testing of reports as needed
Collect and report on metrics as required
Identifying and reporting on noncompliance situations
Perform CM audits as directed
Identifying service improvement opportunities
Mentor and help direct Configuration Management specialists
Strong understanding of the ServiceNow platform and ITIL processes
Leverage data skills to evaluate opportunities through the lens of objectivity, optionality, and clear considerations
You establish and maintain effective relationships in a highly matrixed environment
3 plus years of data / process analysis experience
Thorough understanding of IT service portfolio development and governance, including: definition, design, and standard operating models
3 plus years of ITSM / ITIL service management related work experience
Experience and expertise with service management platform tools, preferably ServiceNow
The Fidelity Enterprise Infrastructure organization is looking for a Principal Configuration Manager. This role will be responsible for enabling configuration management data integrity and facilitating processes that mature the CMDB.
The Team
As part of Enterprise Infrastructure, the Foundational Tools Team is driving an improved user experience for our partners by delivering industry-aligned practices, technologies, and data integrations.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Skills Required
- Experience with CSDM and operational use within ServiceNow CMDB
- Strong understanding of the ServiceNow platform
- 3+ years of data / process analysis experience
- 3+ years of ITSM / ITIL service management related work experience
- Experience with service management platform tools
- Experience with ServiceNow (preferred)
- Project management, analytical, communication, and problem-solving skills
- Ability to mentor and direct configuration management specialists
- Experience designing, coding, and testing reports and collecting CM metrics
- Familiarity with CM policies, procedures, audits, and compliance reporting
Fidelity Investments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity Investments and has not been reviewed or approved by Fidelity Investments.
-
Strong & Reliable Incentives — Bonuses, commissions, and profit-sharing are presented as generous and meaningful components of total compensation, with certain roles achieving high total earnings through multiple pay streams. Variable pay is consistently framed as a positive contributor beyond base salary.
-
Retirement Support — A 401(k) match up to 7% alongside additional profit-sharing up to 10% materially enhances long-term compensation. These retirement features are highlighted as standout strengths of the overall package.
-
Parental & Family Support — Generous paid parental leave (16 weeks maternity, 12 weeks parental), backup dependent care, and adoption assistance provide robust family support. Hybrid work and caregiving resources further ease family responsibilities.
Fidelity Investments Insights
What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products. Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
