At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
About the Role
We are seeking an accomplished Principal Cloud Architect to define and execute NICE Systems' enterprise-wide cloud infrastructure strategy. You will serve as the technical authority on cloud architecture and operations, guiding the evolution of our AWS-first infrastructure while maintaining governance, security, and operational excellence. You will collaborate with product and R&D teams to ensure our infrastructure supports mission-critical solutions including CXOne, IEX/WFM, and other enterprise platforms, while setting enterprise standards and mentoring senior technical leaders.
Core Responsibilities
Enterprise Architecture & Strategy
Cloud Infrastructure Operations & Product Support
Security, Compliance & DevSecOps
Technical Leadership & Mentorship
Required Skills & Experience
Experience & Background
AWS & Cloud Infrastructure
Container Orchestration & Kubernetes
Infrastructure-as-Code & Automation
DevOps, CI/CD & Pipeline Architecture
Security, Compliance & DevSecOps
Soft Skills & Leadership
AI/LLM Platforms & Agentic AI
Nice-to-Have Qualifications
What We Offer
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- 12+ years in technology/cloud architecture
- 7+ years specifically in AWS cloud architecture at scale
- AWS Certified Solutions Architect - Professional
- Experience designing and implementing mission-critical, high-availability systems in production AWS environments
- Deep expertise in AWS services: ECS, EKS, VPC, Transit Gateway, RDS, DynamoDB, Lambda, IAM, CloudFormation
- Expert-level understanding of multi-account AWS architecture, cross-account access models, and organizational governance
- Strong AWS networking knowledge: VPC design, subnetting, routing, Direct Connect, hybrid connectivity, performance optimization
- Expert-level hands-on experience with Kubernetes and AWS EKS at scale in production
- Kubernetes certification (CKA, CKAD) or equivalent demonstrated expertise
- Experience with containerization (Docker, container registries) and container security best practices
- Expert-level proficiency in IaC tools: Terraform, CloudFormation, AWS CDK
- Strong scripting and automation capabilities (Python, Bash)
- Extensive experience designing and implementing CI/CD pipelines with GitHub (GitHub Actions) and Jenkins
- Expert understanding of security architecture, zero-trust principles, and secure-by-design practices
- Deep knowledge of AWS security: IAM, encryption (KMS, TDE), secrets management, WAF, Shield, GuardDuty, VPC Flow Logs, CloudTrail
- Hands-on experience implementing DevSecOps practices and integrating security into CI/CD pipelines
- Deep understanding of LLM integration patterns (RAG, Agents, Tool-use) and Prompt Engineering strategies for enterprise applications
- Hands-on experience with agentic AI frameworks and patterns (LangChain, LlamaIndex, Semantic Kernel, AutoGen) at scale
- Experience with AWS Bedrock, Claude/Anthropic APIs, or equivalent LLM platforms for enterprise deployments
- MLOps/LLMOps foundations including model lifecycle management, CI/CD automation, artifact tracking, and reproducibility standards
- Experience designing and implementing multi-agentic systems and orchestrating complex AI agent interactions
- AWS Certified Security - Specialty or equivalent
- Azure cloud experience and Azure Architect certifications
- Experience with contact center, unified communications, or telecommunications platforms
- Advanced AWS certifications: DevOps Professional, Machine Learning Specialty
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
-
Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
-
Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
-
Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
