Principal Customer Identity Access Management "CIAM" Architect
Position Summary
The CIAM Architect will provide technical architecture and strategic leadership for Citizens' Customer Identity and Authentication platform, helping define and advance a modern, scalable, secure and customer focused identity ecosystem.
This role will establish the target state architecture, technical standards and integration patterns supporting customer authentication, authorization, identity federation, identity orchestration and digital identity services across Citizens.
The CIAM Architect will partner closely with Digital Identity, Security Engineering, Product Management, Enterprise Architecture, Application Architecture, Fraud, Risk and Technology teams to translate Citizens' customer identity strategy into scalable technical architecture.
This is an architecture and technical strategy role rather than a traditional hands on engineering or platform operations position. The architect will provide technical direction to engineering teams responsible for implementation and operation of CIAM capabilities.
Work Arrangement: Hybrid – 4 days onsite, 1 remote in one of the following hubs: Johnston, RI | Boston, MA | Marlton, NJ | Phoenix, AZ | Irving, TX | Charlotte, NC
Primary Responsibilities
• Define and evolve the target state architecture for Citizens' Customer Identity and Authentication ecosystem.
• Establish enterprise architecture patterns and technical standards for customer authentication, authorization, federation, identity orchestration and identity lifecycle services.
• Develop architecture supporting modern authentication capabilities including Passkeys, Passwordless Authentication, Multifactor Authentication, Adaptive Authentication, Risk Based Authentication and Identity Federation.
• Provide architectural leadership across CIAM platforms and technologies including Ping Identity, ForgeRock, Okta, Auth0, Microsoft Entra ID or comparable enterprise identity platforms.
• Define architecture patterns using OAuth 2.0, OpenID Connect, SAML, SCIM, FIDO2, WebAuthn and related identity standards.
• Partner with Product Management to translate the CIAM product strategy and roadmap into scalable technical architecture and platform capabilities.
• Partner with engineering teams to translate architectural direction into executable technology solutions while providing technical oversight through implementation.
• Define reusable integration patterns for digital applications, APIs, mobile experiences and other customer facing services connecting to centralized identity capabilities.
• Lead architecture decisions involving identity orchestration, authentication journeys, identity proofing, account recovery, session management and customer authorization.
• Establish architecture for integrating customer identity with fraud signals, device intelligence, behavioral analytics and risk based authentication capabilities.
• Ensure CIAM architecture supports high availability, resiliency, scalability, performance and security requirements for enterprise scale customer authentication.
• Evaluate existing identity technologies and recommend modernization, consolidation and migration strategies.
• Provide architectural guidance for cloud, hybrid and API based identity services.
• Partner with Enterprise Architecture, Security Architecture, application teams and technology leadership to ensure CIAM architecture aligns with Citizens enterprise technology and security standards.
• Identify architectural risks, technology dependencies and platform constraints and develop strategies to address them.
• Serve as a senior technical advisor for complex CIAM architecture, authentication and identity integration decisions.
• Evaluate emerging identity technologies and industry developments and recommend opportunities that advance Citizens' long term CIAM strategy.
Desired Experience
• Extensive experience designing enterprise Identity and Access Management or Customer Identity and Access Management architectures.
• Strong direct experience with customer facing identity and authentication platforms at enterprise scale.
• Architecture experience with one or more major CIAM technologies such as Ping Identity, ForgeRock, Okta, Auth0, Microsoft Entra External ID or comparable platforms.
• Deep understanding of OAuth 2.0, OpenID Connect, SAML, SCIM, FIDO2, WebAuthn and modern identity federation standards.
• Experience architecting Passwordless Authentication, Passkeys, Multifactor Authentication, Adaptive Authentication or Risk Based Authentication capabilities.
• Experience designing identity solutions supporting web, mobile and API based digital applications.
• Experience with identity orchestration, identity proofing, customer authorization, session management and authentication journey architecture.
• Experience integrating identity architecture with fraud detection, risk signals, device intelligence or behavioral analytics.
• Strong understanding of Zero Trust architecture and modern identity security principles.
• Experience designing highly available and resilient identity platforms supporting large customer populations and high transaction volumes.
• Experience operating within a highly regulated enterprise environment, preferably financial services.
• Demonstrated ability to translate business, product, security and customer requirements into enterprise architecture and technical standards.
• Strong ability to influence architecture and engineering decisions across multiple technology teams without relying on direct reporting authority.
Preferred Qualifications
• Financial services, banking, payments or other highly regulated industry experience.
• Experience modernizing or consolidating complex enterprise CIAM environments.
• Experience with cloud based identity architectures across Microsoft Azure or AWS environments.
• Experience establishing CIAM architecture standards, reference architectures and reusable integration patterns.
• Experience partnering with enterprise architecture governance or architecture review processes.
Work Arrangement
Work arrangement and location requirements should follow the approved Citizens posting language for the requisition.
Pay Transparency
The salary range for this position is $170,000 to $210,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.
Benefits
Comprehensive benefits include medical, dental, and vision coverage, retirement plans, parental leave, flexible work arrangements, education reimbursement, wellness programs, and generous paid time off exceeding local requirements.
Citizens Benefits Overview; https://jobs.citizensbank.com/benefits
Equal Opportunity Employer
We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to legally protected status.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Extensive experience designing enterprise Identity and Access Management or Customer Identity and Access Management architectures
- Direct experience with customer-facing identity and authentication platforms at enterprise scale
- Architecture experience with Ping Identity, ForgeRock, Okta, Auth0, Microsoft Entra External ID, or comparable platforms
- Deep understanding of OAuth 2.0, OpenID Connect, SAML, SCIM, FIDO2, WebAuthn, and modern identity federation standards
- Experience architecting passwordless authentication, passkeys, multifactor authentication, adaptive authentication, or risk-based authentication
- Experience designing identity solutions for web, mobile, and API-based digital applications
- Experience with identity orchestration, identity proofing, customer authorization, session management, and authentication journey architecture
- Experience integrating identity architecture with fraud detection, risk signals, device intelligence, or behavioral analytics
- Strong understanding of Zero Trust architecture and modern identity security principles
- Experience designing highly available and resilient identity platforms supporting large customer populations and high transaction volumes
- Experience in a highly regulated enterprise environment, preferably financial services
- Ability to translate business, product, security, and customer requirements into enterprise architecture and technical standards
- Ability to influence architecture and engineering decisions across multiple technology teams without direct reporting authority
- Financial services, banking, payments, or other highly regulated industry experience
- Experience modernizing or consolidating complex enterprise CIAM environments
- Experience with cloud-based identity architectures across Microsoft Azure or AWS
- Experience establishing CIAM architecture standards, reference architectures, and reusable integration patterns
- Experience partnering with enterprise architecture governance or architecture review processes
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Policies include six weeks of fully paid parental leave for all parents, up to 16 weeks for birthing parents, 10 days of emergency back‑up care, and adoption assistance of more than $25,000. Recognition for adoption support underscores a strong family‑friendly posture.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days. The breadth of leave is presented as generous versus many peers.
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Healthcare Strength — Medical, dental, and vision options pair with an HSA that includes a company contribution, plus mental‑health access via Spring Health (eight no‑cost sessions), Hinge Health, wellness programs, and discounted gyms. Eligibility at 20+ hours per week broadens access to these resources.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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