Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Responsible for driving strategic process transformation initiatives across business units. Applies deep expertise in process improvement methodologies to solve complex business challenges and align process design with enterprise goals. Leads high-impact projects, advises senior leadership, and champions a culture of continuous improvement.
Responsibilities- Design and lead busines unit process improvement strategies, applying advanced-level DMAIC methodology aligned with business objectives.
- Develop and apply enterprise-level frameworks for assessing the strategic value of process transformation initiatives.
- Serve as a subject matter expert in process optimization and performance measurement.
- Guide cross-functional teams through complex transformation initiatives.
- Evaluate and integrate new technologies to enable process automation and efficiency.
- Influence governance and policy development related to process standards and best practices.
- Conduct benchmarking and competitive analysis to inform process innovation.
- Develop business cases and ROI models for strategic process investments.
- Partner with senior leaders to embed continuous improvement into organizational culture.
- Lead the development of process governance models and frameworks.
- Partner with enterprise architecture and IT to align process and system design.
- Evaluate vendor solutions and tools for process automation and optimization.
- Mentor junior analysts and contribute to knowledge sharing across the team.
- May perform other duties as assigned.
- 7+ years of experience in business process improvement or business analysis.
- Subject matter expert within the area of specialization with understanding of interrelationships of different disciplines.
- Significant experience in enterprise process design and transformation.
- Significant experience in process automation tools and technologies.
- Advanced experience in benchmarking and competitive analysis.
- Advanced experience in business case development and ROI modeling.
- Advanced knowledge of strategic alignment of process initiatives.
- Advanced knowledge of governance and compliance in process management.
- Advanced knowledge of process maturity models and capability frameworks.
- Advanced skill in senior-level advising and strategic influence.
- Advanced organizational, planning and time management skills.
- Advanced research and analytical skills.
- Bachelor’s Degree in Business, Operations, or related field or equivalent combination of training, education and experience.
- Related optimization certification.
Desired Qualifications
- Master’s Degree in related field or equivalent combination of training, education and experience.
- Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- 7+ years of experience in business process improvement or business analysis
- Bachelor's Degree in Business, Operations, or related field
- Related optimization certification
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
