Principal Business Intelligence Specialist

Office location: Cambridge, UK – This position offers flexible working options, including predominantly remote work. Applicants should be based (or willing to relocate) within a comfortable commuting distance of our office to attend onsite as required.

Are you a hands-on Business Intelligence leader who combines analytical rigour, commercial thinking, and a proven-track record of turning complex data into actionable insights?

As Principal Business Intelligence Specialist at Jagex, you will be responsible for shaping how data is transformed into trusted reporting and decision-making across the business.
Reporting to the Senior Director of Data Products, you'll lead our Business Intelligence capability, driving the delivery, quality, and adoption of reporting products that support teams across Finance, Commercial, Product, Marketing, and Operations.

This is a highly visible and impactful role where you'll combine strategic oversight with hands-on expertise, ensuring stakeholders at every level, from operational teams through to executives and board members, have access to accurate, intuitive, and actionable insights. You'll work closely with Data Engineering, Data Science, and business leaders to establish a single source of truth and raise the standard of reporting across the organisation.

What you'll be doing:

• Lead the Business Intelligence function at Jagex, setting high standards for reporting quality, consistency, usability, and governance.
• Own the roadmap for dashboards, reporting products, and management information used across commercial, finance, product, and operational teams.
• Translate business challenges into clear metrics, analytical frameworks, and reporting solutions that support better decision-making.
• Act as the senior point of contact for BI priorities, helping stakeholders define requirements and make informed trade-offs.
• Design and oversee scalable reporting solutions using Tableau and Periscope, backed by trusted data models in Snowflake.
• Establish KPI definitions, reporting standards, and validation processes that ensure teams operate from a single version of the truth.
• Identify inconsistencies, anomalies, and reporting risks, applying rigorous validation and quality control processes.
• Partner closely with Data Engineering to improve upstream data structures, transformation logic, and documentation.
• Drive improvements in reporting performance, data freshness, governance, and stakeholder confidence.
• Implement and champion best practices including GitHub-based workflows, peer review, release processes, and reporting standards.
• Prioritise work effectively across operational reporting, strategic insight initiatives, and business transformation projects.
• Build strong partnerships across Finance, Commercial, Product, Technology, and Data teams to ensure reporting delivers measurable business value.

What we're looking for:

• Proven experience in being both a hands-on technical BI professional, and representing, translating and communicating business intelligence to inform decision-making and action,
• Deep hands-on expertise with Tableau and/or Periscope, including dashboard design, performance optimisation, and user experience.
• Strong experience working with Snowflake and modern analytical data models.
• Solid understanding of GitHub-based development workflows, version control, and release management.
• Excellent numerical and analytical skills, with a strong instinct for validation, reconciliation, and quality assurance.
• Exceptional attention to detail and a commitment to accuracy, consistency, and data integrity.
• Experience defining KPIs, executive reporting, and management information frameworks.
• Strong stakeholder management skills with the ability to work effectively across technical and non-technical teams.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Minimum 6% Pension contributions.
• Employee Assistance Programme & onsite Counselling.
• Life Insurance.
• Discretionary annual performance bonus.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex:

We are Jagex: The RuneScape Company- home to one of gaming’s most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years.

As we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025 representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape’s history. For more information, visit www.jagex.com.

Headquartered in Cambridge, United Kingdom, We are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission- to shape the future of online worlds and empower players to make them their own. We’re looking for people to join us who share our ambitions & values - We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences which inspire our communities. Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers’ Heroes by striving to understand our team & player needs, and We Seize The Day by making the most of every opportunity.

Join us. The next era of RuneScape - and the next chapter of Jagex: The RuneScape Company - starts now.

We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability.

If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.