Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
A Principal Business Analyst/Senior Manager, Business Analysis leads multiple, impactful projects that have impact on multiple teams and provide significant business value. This person uses his deep domain expertise across multiple functions to not only accomplish business goals, but to come up with novel ways to analyze and visualize data. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from all areas of Coupang, and help analysts across the team and organization with their development.
What You Will Do
Strategic Insights: Lead the end-to-end analytics for the Retail growth. Identify root causes for high return rates (e.g., sizing issues, logistical damage, or fraud) and propose data-backed solutions.
Predictive Modeling: Develop and oversee models to retail category growth propensity and customer lifetime value (CLV), helping the business proactively manage risk.
Stakeholder Influence: Act as a strategic partner to the Brand Management (Category buyer), using data to influence the product roadmap and operational SOPs.
Team Leadership: Mentor and scale a team of high-performing data analysts, fostering a culture of technical excellence and business-first thinking.
Dashboarding & Automation: Transition the organization from manual reporting to real-time, automated BI solutions (Tableau/Looker) that empower regional leads
Basic Qualifications
- Experience：8+ years in Data Analytics, Business Intelligence, or Data Science (E-commerce or FinTech preferred).
- Technical Stack：Expert proficiency in SQL and Python/R. Deep experience with Tableau, PowerBI, or Looker, Prompt engineering, usage for LLMs for analytics.
- Statistical Skills：Strong grasp of A/B testing, regression analysis, and hypothesis testing.
- Leadership：3+ years of experience managing direct reports and leading cross-functional projects.
- Communication：Ability to translate "data-speak" into executive-level narratives in both English and Mandarin.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- 8+ years in Data Analytics, Business Intelligence, or Data Science
- Expert proficiency in SQL and Python/R
- Deep experience with Tableau, PowerBI, or Looker
- Strong grasp of A/B testing, regression analysis, and hypothesis testing
- 3+ years of experience managing direct reports
- Ability to translate data-speak into executive-level narratives in both English and Mandarin
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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