Principal Associate, Project Manager-Operational Readiness & Enablement

Principal Associate, Project Manager-Operational Readiness & Enablement
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
Role Summary
Capital One is building a best in class marketing platform and we are seeking a project manager to create a positive change experience for our messaging operations teams. As Principal Associate on the Operational Readiness & Enablement team, your core mission is to connect operational strategy, people, and execution to turn complex changes into clear, usable ways of working that teams can successfully adopt and sustain over time.
This is a critical role supporting the creation and implementation of change management through communication, training, and operational strategies that focus on marketing processes, operations systems, and technology utilization. You will act as the bridge between strategic operational changes and the teams executing them. By combining products, processes, and tools, you will design seamless operational experiences and deliver the training, communication, and alignment necessary for successful implementation and long-term adoption.
General Responsibilities:
Process Design & Governance

• Lead the design, optimization and governance of operational workflows, translating enterprise priorities into scalable processes and practical operating models
• Partner with cross-functional partners such as business leaders, product teams and engineering partners to operationalize strategic priorities, resolve process dependencies and drive alignment across impacted teams
• Establish process standards, documentation frameworks and governance practices that improve consistency, efficiency and operational readiness
• Identify opportunities for continuous improvement through stakeholder feedback, operational metrics and evolving business needs

Enablement Strategy & Adoption

• Lead enablement and change adoption strategies for assigned programs, ensuring teams are prepared to successfully adopt new processes, tools and ways of working
• Develop readiness plans that align stakeholder engagement, communications, training and launch activities to support successful implementation.
• Define success measures, adoption indicators and operational readiness metrics to evaluate effectiveness and inform continuous improvement
• Facilitate feedback loops, lessons learned sessions and stakeholder engagement activities to identify opportunities for optimization and long-term adoption
• Serve as a strategic thought partner to business partners and leader, proactively identifying adoption risks, readiness gaps and mitigation strategies

Communications & Learning Experience

• Develop communication and learning strategies that support operational changes, adoption goals and stakeholder needs.
• Design and oversee enablement materials, including training content, job aids, presentations, resource hubs and communications.
• Partner with SMEs and process owners to ensure content is accurate, relevant and aligned with business objectives.
• Deliver and continuously improve learning experiences based on stakeholder feedback, adoption metrics and evolving business needs.

Basic Qualifications:

• Bachelor's Degree or Military experience
• At least 4 years Project or Process Management experience
• At least 4 years of experience in communications, public relations, or marketing as a discipline
• At least 4 years of experience developing and facilitating training programs

Preferred Qualifications:

• Masters / MBA degree
• Lean, Six Sigma, or BPM certifications
• Strong written and verbal communication skills with the ability to create engaging documentation
• Understanding of change management principles and methodologies
• Proficiency in project management or work management software
• Strong problem solving and influencing skills
• Risk Management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $109,900 - $125,400 for Principal Project Manager
McLean, VA: $120,800 - $137,900 for Principal Project Manager
Richmond, VA: $109,900 - $125,400 for Principal Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).