Principal Associate, Product Design

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Principal Associate, Product Design
About Capital One Canada.
For 30 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
About the Team
Our Experience Design (XD) Team is at the forefront of enriching our customers' digital experiences and representing the voice of our customers. We are seeking an exceptional Principal Product Designer to join our XD team, reporting directly into our Manager of Product Design. At Capital One, we champion a thriving environment of collaboration, authenticity and healthy critique, in which we honour diversity of thought, create a culture of belonging, and elevate one another.
About the Role
What we're looking for from you:
Core UI/UX Skills

• You have a strong understanding of UI/UX design principles, and executing design processes within a broader Product Development Lifecycle
• You have deep expertise in native iOS, Android and Web, including Human Interface Guidelines
• You design experiences that anticipate user needs, leveraging platform-specific capabilities to create intuitive interactions that help users achieve their goals

Technical Skills

• You have experience working closely with product and engineering teams in an semi-agile, iterative, data-informed product development environment
• You have a track record of designing for, and contributing to design systems
• You understand and apply digital accessibility best practices, designing for screen readers, voice commands, and assistive touch gestures
• You leverage analytics, user testing, and behavioural insights to refine designs and optimize user journeys

Design Thinking & Problem Solving Skills

• You believe in the principle of sharing your work early and often
• You have a passion for continuously improving your craft and extending your knowledge of product design principles, modern design tools, emerging technologies
• You can think laterally and adapt design methodologies to fit unique project needs

Collaboration & Influence

• You effectively communicate design decisions, influencing cross-functional teams and aligning stakeholders across Product, Engineering, and Leadership
• You communicate ideas clearly and persuasively across different audiences, and levels within the organization
• You make informed decisions that balance user needs, business goals, and technical constraints
• You're a critical thinker who embraces an environment where you can experiment, learn
• You are regularly sought out by and seen as an expert in product design strategy skills by partner teams

Responsibilities:

• Collaborate with stakeholders and leaders in design, product management, engineering, and marketing to justify design and product decisions, provide escalation management, and focus team activities around OKRs
• Work cross-functionally with our XD researchers, product, engineering, and marketing teams to prioritize and deliver on business initiatives
• Advocate for customer needs in mobile and web experiences
• Define and implement standards and best practices for digital product design ensuring consistency across platforms
• Contribute to our Design System, helping to ensure governance, scalability, and efficiency
• Present and communicate design decisions to various stakeholders across the business
• Monitor and analyze design, emerging digital technologies, and fintech trends to inform our product roadmap
• Influence and educate product teams on how UX activities can support them through the Product Development Lifecycle
• Strategically vision and lead discovery work with minimal guidance

Basic Qualifications:

• 4+ years of UX/Product Design experience
• 1+ year of experience leading/mentoring Product Designers with a defensible record of growing design talent
• Exceptional working knowledge of modern design tools and methodologies

Preferred Qualifications

• Bachelor's Degree in HCI/UX, Social Science, Psychology, Research, or other related field, or equivalent experience
• 4+ years of experience working on consumer-facing digital products in a regulated environment
• 2+ years of experience optimizing product design workflows with generative artificial intelligence
• Experience designing for motion, micro-interactions, and animations, in mobile apps.

Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).