Principal Assistant (Staff)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004999

Role Background

• Principal Assistant (Staff) - Software Vendor and Supplier Manager.

Role Duties and Responsibilities

• Manage and oversee the ITSM ticketing queue coming into the ECAM.
• Participate in projects needing software solutions, such as NASO.
• Create Purchase Requisitions (PRs) inside the financial system for software requests
• Monitor and distribute software licence delivery to customers (all NATO Divisions)
• Interact with our direct colleagues in Acquisitions (ACQ) team, about the ordering system, to include software pricing, and other anomalies, to benefit the ECAM processes.
• All the time, being mindful of the ECAM SLAs to deliver software licences on time.

Essential Skills, Experience and Certifications

• At least 3 years of professional work experience.
• Keen attention to details, with an understanding of tasks prioritisation.
• Already worked on NATO related accounts and is aware of the NATO processes
• Have experience with ITSM type tools and systems.

Working Location

• Braine-l'Alleud, Belgium.

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance