The Role
The Principal Architect for Azure Solutions leads complex projects, focusing on solution architecture and delivery while mentoring team members and collaborating with stakeholders.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Principal Architect for Azure solutions, you will be leading large-scale client engagements and complex project delivery. This position will focus on solution architecture and design, technical leadership and mentoring, with deep expertise in Azure, DevOps, and Agile methodologies.
What You'll Be Doing
- Actively collaborate with sales and delivery to develop client proposals around process and solution options, create roadmaps, and clearly explain technical concepts for shared understanding to facilitate decision-making
- Lead technical and non-technical executive- or sponsor-level client stakeholders on complex technical concepts or design implications
- Lead large-scale, complex technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
- Decompose large-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
- Delegates technical tasks to other team members for multi-workstream projects of large scale and high complexity
- Provide project leadership on a variety of projects and project types, including multi-workstream large-scale complex projects with global teams
- Collaborate with the project team and internal leadership on potential solutions and mitigation approaches, and participate in client communication at the sponsor level
- Architect, design and set standards for highly complex solutions using a variety of technologies, platforms, and integrations
What You'll Bring to the Role
- 5+ years of experience with Agile delivery and is adaptable as required to methodologies within the client environment
- 5+ years’ experience leading consulting projects for large clients with eight or more of the following types of projects, and is considered a go-to source of knowledge for others: Azure Compute (PaaS & Containers), Data Stores: Fit-for-purpose selection, Messaging & Events, API Design & Management, Integration & APIs, AI & Search, SDLC/DevOps/Platform Engineering, Performance & Scalability/Reliability & Release, Identity & Access (Application-centric), Monitoring & Observability, Documentation & Leadership
- 5+ years’ experience leading consulting projects for large clients with six or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Design patterns and architectural concepts, .NET Core, C#, Front-end development tools (Angular, React, Blazor, or comparable), ORM - Entity Framework/Dapper, Data storage – relational and non-relational, DevOps automation: CI/CD & IaC, Visual Studio and source control: GitHub/ADO, Git and pull requests (e.g. gitflow), Automated tests, Scrum/Kanban/Agile,
- Experience contributing to user stories and backlog content, including task management and progress visibility
- 4 or more Microsoft Azure Application Development & DevOps, AI & Machine Learning, and/or Architecture & Development certifications. AZ204, AZ400, and AZ102 highly recommended.
- Outstanding ability to present to clients in a business-focused, impactful, and persuasive manner
- A proven, repeatable track record of successful large-scale project delivery
#LI-DD1
Skills Required
- 5+ years of experience with Agile delivery
- 5+ years' experience leading consulting projects with Azure technologies
- 5+ years' experience with .NET Core and C#
- 4 or more Microsoft Azure certifications
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
