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Félix seeks to empower Latinos in the US to care for what matters most back home. #JuntosWeSucceed
The Role
Lead loss mitigation, forecasting, and collections strategy for consumer lending. Build predictive collections models and CECL loss forecasts, define automated conversational contact strategies, manage credit loss budgeting and capacity planning, and evaluate third-party vendors to maximize recovery ROI and protect capital.
Summary Generated by Built In
About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About the Role
As our Principal Analyst for Loss Mitigation & Forecasting, you will occupy one of the most vital strategic seats within the Consumer Lending business. You are not a regular reporter; you are the technical mastermind responsible for guarding our capital, forecasting portfolio losses, and optimizing how we recover capital from non-performing loans. Operating on the highest tier of our individual contributor (IC) track, you will design the data models, contact strategies, and predictive collections infrastructure that protect Félix’s balance sheet. This role requires an absolute expert in data autonomy who can bridge the gap between heavy math modeling and aggressive operations execution.
- Loss Mitigation Strategy: Architect and execute next-generation loss mitigation strategies to optimize collections, and recoveries for bad loans.
- Conversational Operations Alignment: Partner directly with the Operations team to define automated contact strategies, determining ideal customer methods and friction-free touchpoints (utilizing WhatsApp, automated flows, and omnichannel systems).
- Predictive Collections Modeling: Collaborate with the Data/Analytics Engineering team to build advanced collections models (e.g., propensity-to-pay scorecards) to optimize and prioritize resources for maximum recovery ROI.
- Loss Forecasting & Resiliency: Build and own loss forecasting models(CECL methodology) establishing corporate capital resiliency measures.
- Budgeting & Capacity Planning: Formally manage and report on the organization's credit loss budget and operational capacity planning to the C-suite.
- Vendor Evaluation & Procurement: Lead the evaluation, technical vetting, onboarding, and performance tracking of third-party credit loss collection vendors and software solutions.
Requirements
- Elite Credit Risk Background: 5+years of proven quantitative experience in Credit Risk Analytics, with a definitive specialization in Loss Mitigation, Collections Strategy, and Loss Forecasting/Provisioning.
- Technical Sovereignty: Exceptional, hands-on mastery of SQL, data pipelines, and advanced analytics/predictive modeling (Python or R). You are completely independent in building your own data structures.
- Collections Innovation: Deep understanding of modern collections tech; bonus points if you have designed recovery frameworks within digital/conversational channels (WhatsApp/SMS ecosystems).
- High-Level Communication: Expert capability to present technical risk data and financial impacts smoothly to the C-suite, founders, and bank sponsors.
- Extreme Ownership & Autonomy: Proven history of steering large cross-functional initiatives independently, discovering the problems that need solving without a roadmap.
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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Skills Required
- 5+ years quantitative experience in Credit Risk Analytics specializing in loss mitigation, collections strategy, and loss forecasting/provisioning
- Hands-on mastery of SQL
- Experience building and maintaining data pipelines
- Advanced analytics and predictive modeling using Python or R
- Deep understanding of modern collections technology and recovery frameworks (digital/conversational channels)
- Experience designing recovery frameworks within WhatsApp/SMS ecosystems
- Experience with CECL methodology and loss forecasting/provisioning
- Ability to present technical risk data and financial impacts to C-suite and stakeholders
- Proven history of leading large cross-functional initiatives independently; extreme ownership and autonomy
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The Company
What We Do
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers.
