Principal AI Product Manager - AI Agents

Zoom is developing advanced AI-driven products to solidify its position as a leading AI-powered communication and collaboration platform. By integrating cutting-edge AI with Zoom’s trusted enterprise infrastructure and extensive user base, it aims to create intelligent tools that enhance communication, coordination, and productivity.

The Zoom AI Agent team is responsible for turning frontier AI, agent, automation, and multimodal technologies into real product experiences used by millions of people.

The team focuses on building top-notch agentic products that bridge cutting-edge AI technologies with Zoom’s large user base and enterprise collaboration platform. We aim to create trusted AI collaborators that help users communicate, coordinate, automate work, and execute processes across Zoom and third-party tools.

• Defining the product vision, strategy, roadmap, and success metrics for Zoom Agents. Tracking AI agent market trends and competitive dynamics to keep Zoom at the forefront of agentic AI.
• Leading 0-to-1 development of new agentic experiences across Zoom Workplace, Zoom AI, and enterprise workflows.
• Translating frontier AI capabilities (e.g., reasoning, planning, tool use, memory, multimodal understanding, agent orchestration) into practical product experiences.
• Identifying high-value user and enterprise workflows where agents can create step-function productivity gains.
• Partnering with AI research, ML engineering, platform engineering, and product engineering to define agent architecture, tool integrations, memory, evaluation, observability, and reliability requirements.
• Designing agent experiences that balance autonomy with user control, including permissions, confirmations, auditability, explainability, and enterprise admin controls.
• Establishing quality and success metrics for agentic products, including task completion, reliability, latency, cost, safety, trust, adoption, and business impact.
• Collaborating with design, data, security, privacy, legal, marketing, sales, and customer success to deliver enterprise-grade agent products at scale.

• Have 6+ years of product management experience, including experience with AI, platform, developer, productivity, collaboration, automation, or enterprise products.
• Demonstrate track record building 0-to-1 products and scaling them into high-impact offerings.
• Need technical understanding of AI agent systems, including LLMs, reasoning, planning, tool calling, RAG, memory, agent orchestration, evaluation, observability, and safety.
• Possess experience working with AI/ML, research, infrastructure, or platform teams to bring emerging technologies into production.
• Have product judgment for agentic user experiences, including when agents should act autonomously, ask for confirmation, or escalate to users.
• Demonstrate understanding of knowledge workers and enterprise customers by transforming intricate workflows into clear, reusable product patterns.
• Have analytical thinking and ability to define metrics, run experiments, and make trade-offs across user value, reliability, cost, latency, and risk.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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