PointClickCare

Principal AI/ML Platform Engineer (US)

Reposted Yesterday

Hiring Remotely in USA

Remote

179K-199K Annually

Senior level

Healthtech • Software

The Role

The Principal AI Platform Engineer will design and maintain the infrastructure for AI systems, ensuring integration, security, and scalability for GenAI products.

Summary Generated by Built In

The Team

This team will serve as the product owner for GenAI capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support generative AI solutions. This centralized team with deep specialization, closely integrated with key horizontal partners to ensure delivery of safe, scalable and high-impact AI Products

Job summary

The Principal AI/ML Platform Engineer will focus on building the infrastructure that connects AI systems with existing products and will enable seamless delivery of AI-generated insights into agent workflows.

Key responsibilities.

- Design, build, and maintain the core infrastructure layer supporting GenAI products, including model gateways, prompt/versioning stores, vector databases, and LLM evaluation tools.

- Implement secure access controls and authentication mechanisms integrated by default into the AI platform components.

- Develop and manage observability, monitoring, and logging solutions for GenAI workloads and infrastructure.

- Collaborate closely with product and engineering teams to integrate GenAI infrastructure with agent frameworks, and downstream applications.

- Optimize infrastructure for scalability, high availability, cost efficiency for production workloads.

Qualifications & Skills

- Extensive experience building and maintain AI platform infrastructure, Kubernetes, and container security.

- Demonstrated expertise in observability, and monitoring frameworks, with a focus on real-time performance (i.e: experience with OpenTelemetry, MLFlow).

- Experience with AI infrastructure components such as vector databases, prompt/versioning stores, and AI IDEs.

Preferred experience

- Familiarity with vLLM, SGLang or similar framework to host LLM inference workloads.

- Experience with CI/CD pipelines and automation for AI model deployment and platform operations

- Strong knowledge of authentication and authorization frameworks integrated into AI platforms.

#LI-AV1

#LI-remote

Skills Required

Extensive experience building and maintaining AI platform infrastructure
Experience with Kubernetes and container security
Expertise in observability and monitoring frameworks
Experience with vector databases and prompt/versioning stores

PointClickCare Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.

Leave & Time Off Breadth — Flexible PTO and remote/hybrid options are emphasized, which can meaningfully boost total rewards even when base pay is mid‑market. Time‑off flexibility is repeatedly positioned as part of the standard package.
Parental & Family Support — Parental and caregiver leave, plus fertility and adoption support, are highlighted as core offerings. These family‑centric benefits signal depth beyond basic coverage.
Retirement Support — Day‑one eligibility and employer retirement‑plan matching are consistently referenced. This strengthens the long‑term financial component of total rewards.

Learn more about PointClickCare's Compensation & Benefits →

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The Company

HQ: Mississauga, Ontario

1,557 Employees

Year Founded: 2000

What We Do

PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.